CSM - Customer Success Manager - French (Hybrid Remote Policy)
Paris, France
Revenue – Customer Success /
Full-Time /
Hybrid
Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.
As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!
The role of our Customer Success team is to make sure that our customers get the best experience and value out of their Sendinblue platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal.
Their objectives: Adoption, Satisfaction, Growth, Retention
Ideally, we are looking for a Marketing Project manager profile, who has already experience in CRM, who will be able to help clients to implement their marketing strategies.
As a Customer Success Manager, you will:
- Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo.
- Understand and contribute to your client's marketing projects and roadmap and convert it into concrete action plans, and identify how our products could align with them
- Identify development and growth opportunities within the portfolio
- Educate your client by delivering demos and training on Brevo's product
- Participate in the team’s effort to build a global Success framework for Brevo and own specific projects within the team
- Collaborate closely with the Sales and Customer Care teams on a day-to-day basis to solve your customer's problem and help them reach their objectives
- Be the voice of the customer to the Product and Marketing teams
- Adopt a data-driven approach in the management of your portfolio
What will contribute to your success:
- Relevant work experience of at least 2 years as a CSM or Marketing Project Manager
- Fluent in French and English
- Customer-centric
- Good marketing knowledge
- Strong ability to understand, manage, and drive customers' needs and strategy
- Proven track record of sustained target achievement
- Excellent presentation, written and oral communication skills (English & French)
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- Data-driven
- Team player
What we offer:
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Chance to grow your professional & technical skills, with room for career progression
- Brevo offers an Ownership Plan which is inspired by ESOP or stock programs. This way you will participate in the event of financial success with a considerable bonus.
- Meal vouchers - Swile (€12.5 per day - 72% paid by the company)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents
- ..and more!
Meet us !
- HR video call
- Lead CSM interview
- Use case Session with Lead + Director
- Background check
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
