CSM - Senior Customer Success Manager - English (Hybrid Remote Policy)
Paris, France
Revenue – Customer Success /
Full-Time /
Hybrid
Our Customer Success team makes sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal.
Their objectives: Adoption, Satisfaction, Growth, Retention
Ideally, we are looking for a Marketing Project manager profile, who will be able to help clients to implement their marketing strategies.
As a Senior Customer Success Manager, you will:
- Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo.
- Understand and contribute to your client's marketing projects and roadmap and convert it into concrete action plans, and identify how our products could align with them
- Identify development and growth opportunities within the portfolio
- Educate your client by delivering demos and training on Brevo's product
- Participate in the team’s effort to build a global Success framework for Brevo and own specific projects within the team
- Collaborate closely with the Sales and Customer Care teams on a day-to-day basis to solve your customer's problem and help them reach their objectives
- Be the voice of the customer to the Product and Marketing teams
- Adopt a data-driven approach in the management of your portfolio
What will contribute to your success:
- At least 4 years of experience in CRM or as a CSM in a Martech company
- Excellent presentation, written and oral communication skills (English & French)
- Customer-centric
- Good marketing knowledge
- Strong ability to understand, manage, and drive customers' needs and strategy
- Proven track record of sustained target achievement
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- Data-driven
- Team player
What we offer:
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work's council benefits (Leeto)
- Social and green committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents
- ...and more!
Meet us !
- TA video call
- Lead CSM and Associated Team Lead interview
- Use case Session with Lead + Associate Team Lead
- Background check
