Technical Support Analyst - Conversations (Hybrid Policy)

Noida, Uttar Pradesh

Technical – Development/Tech Support /

Full-Time /

Hybrid

At Brevo we serve more than 3,00,000 clients in 6 different languages all over the world.

As a Tech Support Analyst, you’ll be responsible for making sure they get the best help possible when they face technical challenges.

Morning routine involves checking Slack and Jira for incoming queries and tasks.
Planning the day based on the issues received, including reviewing questions from L1,
Understanding client communications, and building a comprehensive picture of the situation.
Reproducing bugs, investigating root causes, and creating tasks for L3 support.
Participating in incident response by testing, reproducing, updating status pages, and validating new complaints.
Contributing to the preparation of both internal and public documentation, including drafting and reviewing content.
Conducting training sessions for L1 support on new functionalities periodically.
Contributing small changes and bug fixes to the code as part of the support and enhancement process

Minimum 1-3 years of experience in Tech Support/L2 profile
Proficiency in HTML, JS, CSS, and developer tools.
Would be great: knowledge of MongoDB, GoogleTagManager, experience systems, APM, and sending HTTP requests.
Attention to detail, precision, and client-centric approach.
Eagernesstounderstandandexplorenewproductsandtools.
The ability to deeply comprehend and learn the product is crucial.
FluentspokenandwrittenEnglish.
Advancedtroubleshootingandrootcauseanalysisskills.
Abilitytodelveintoproductdetails, implementation specifics, and documentation.

A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
The chance to grow your professional and technical skills, with real room for career progression
A modern office in a central location with free fruits & drinks & a lot of fun activities
Amazing referral program where employees can choose a gift item of 1.5 Lac including a bike, flight tickets, and many more.
1.4x times your salary if you're working on any week off or holiday due to critical tasks/issues
An umbrella of leaves and holidays
Budget to support your workspace at home
Medical Insurance of INR 10 Lacs is borne by the company.
An employee-friendly compensation structure that includes Tax saving optional components where the employee can save extra tax
Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
Virtual Festival & Birthday celebrations, Team parties, & team-building outings