Deliverability Specialist (Hybrid Remote Policy)
Paris, France
Revenue – Solutions /
Hybrid
Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.
As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!
The Deliverability Specialist is responsible for managing and improving the email deliverability for our clients. This includes monitoring email campaigns, analyzing performance metrics, and working closely with clients to implement best practices for email marketing.
As a Deliverability Specialist, you will:
- Monitor and analyze client email campaigns to ensure high deliverability rates.
- Identify and troubleshoot deliverability issues, including spam complaints, bounces, and blacklisting.
- Work directly with clients to develop and implement strategies for improving email engagement and avoiding spam filters.
- Stay updated with industry standards and changes in email regulations to advise clients on best practices.
- Collaborate with the technical team to ensure the email sending infrastructure is optimized for maximum deliverability.
- Provide detailed reports and insights on campaign performance to clients and internal stakeholders.
- Conduct regular reviews of client email content and sending practices to ensure compliance with ISP guidelines and anti-spam laws.
What will contribute to your success:
- 2+ years of experience in email marketing ideally with a focus on email deliverability.
- Good understanding of SMTP, DNS, and email authentication protocols (SPF, DKIM, DMARC).
- Fluency in English and French, written and spoken
- Familiarity with ticketing systems like Zendesk and JIRA
- Excellent analytical and problem-solving skills.
- Ability to communicate complex technical issues in simple terms to clients.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- Exceptional customer service and interpersonal skills.
What we offer:
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work's council benefits (Leeto)
- Social and green committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral programSecond parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents
- Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
- ...and more!
Meet us!
- A first video interview with our Talent Acquisition Team
- A second video interview with our Team Lead Solutions Engineer
- Case study
- A last video interview with our Head of Solutions
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
