Technical Support Analyst (L2)
Noida, Uttar Pradesh
Technical – Tech Support /
Full-Time /
Hybrid
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
In 2024, we reached €179M ARR with nearly 1,000 team members worldwide. And we’re just getting started!
Join us as a Tech Support Analyst and be the bridge between our technology and the people who rely on it every day. When customers hit a roadblock, you’ll be there to guide them, troubleshoot issues, and make sure they get not just answers, but the best support experience possible. At Brevo, we proudly serve over 500,000 customers worldwide - in six languages and counting.
Your impact at Brevo:
- Analyse and fix technical issues reported by the Customer Care Team (Level 1)
- Set and monitor the SLAs (response time, quality of the answers, etc.)
- Provide the right tools and create a process to ensure the best quality tech support
- Work with the Technical Managers and the Product Owners to categorise and prioritise the tech tickets
- Work with the tech team to track the status of product fixes and feature requests, and provide consolidated updates to the customers
- Actively work with the other Tech Support Team members, discuss the feedback and drive improvements in the current process
Who you are:
- Minimum 2 years of experience in Tech Support/L2 profile
- Ability to read and understand code in any programming language, along with hands-on experience using Git
- Knowledge about API methods (GET/POST/PUT/DELETE) and HTTP response codes (2XX, 4XX, 5XX)
- Knowledge of Databases (MySQL/MSSQL/Oracle, MongoDB would be preferred)
- Knowledge of JSON/XML, Good to know any monitoring tool
- Knowledge of any web developer tool (Inspect Element)
- Knowledge of basic terminal commands (like cd, grep, cat, mv, rm, etc)
- Empathy for our clients and owners in solving their issues
- Excellence in bug troubleshooting, KPIs, and SLA management
- Excellent communication skills
If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
Our candidate journey:
- Round 1 - HR Screening (15 mins)
- Round 2 - Technical Interview (60 mins)
- Round 3 - Hiring Manager Interview (45-60 mins)
- Round 4 - HR round (30 mins)
Why people love working at Brevo:
- A place to grow, together: A unique opportunity to join an international and collaborative office in a vibrant neighborhood.
- Practical perks for everyday balance: Cab Facility and meal vouchers per day; Employee-friendly salary structure with tax-saving components. 1.4x pay on holidays/weekends for critical work; excellent referral program with high-value gift options (e.g., bike, flight tickets)
- Learning, every step of the way: Over 155000 courses on Udemy
- Flexible for life: Generous leave policy and holiday calendar
- Wellbeing that works: INR 10 Lakh medical insurance fully covered by the company;
- A culture that cares: Bi-annual global company off-sites and inter-office travel; Team outings, virtual celebrations, and birthday recognitions
Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.
At Brevo, we’re proud to be an AI-first company. Still, every application is carefully reviewed by a member of our team.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
