CSM - Customer Success Manager Team Lead - German/English (Full Remote Policy)

Paris, France /
Revenue – Customer Success /
/ Remote
Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships to empower businesses and expand in a fast-changing digital world. Brevo makes it simple and accessible for businesses to grow their customer relationships with intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

We are a rapidly growing team of more than 750+ employees, representing over 67 nationalities spread across eight offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, Vienna, and Toronto.

At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company.

As Customer Success Team Lead you will train, coach and mentor a team of Customer Success Managers, being responsible for the team portfolio and results for the German market.

As CSM Team Lead, you will:

    • Recruit, coach and grow a highly performing CSM team
    • Establish clear retention goals and process milestones for the client and the team to work toward
    • Strategically plan the management of the accounts with each member of the team
    • Own and drive the overall achievement of your team book of business KPIs (growth and renewals)
    • Collaborate internally with Customer Experience, Sales, Product, Finance and Operations
    • Build strong relationship with clients, understanding their business needs and objectives and act as an escalation point 

What will contribute to your success:

    • You have at least 2 years of experience leading a Customer Success team
    • Excellent presentation and communication skills in German and English (C1 / C2)
    • You have an experience in people and organisation management 
    • You are empathic and care about your team and customers
    • You are proactive and a real problem solver (we love creative solutions)
    • You are curious, eager to learn and have a great adaptability to change
    • You have great Interpersonal and communication skills

What we offer:

    • A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
    • Chance to grow your professional & technical skills, with room for career progression
    • Brevo offers an Ownership Plan which is inspired by ESOP or stock programs. This way you will participate in the event of financial success with a considerable bonus.
    • Meal vouchers - Swile (€12.5 per day - 72% paid by the company)
    • Excellent private health care, of which 70% is covered by the company
    • RTT
    • Bi-annual global company offsite; inter-office trips (when sanitary situation permits)
    • Work's council benefits (HelloCSE)
    • Very competitive referral program
    • Second parent leave: 1 month of fully paid leave
    • English and French classes, and over 155000 courses available on Udemy 
    • Budget to support your workspace at home
    • A modern office in a central location with free fruits, drinks & lots of fun activities
    • Relocation package and visa sponsorship for international talents
    • ..and more!

Meet us!

    • HR Call
    • Interview with the Customer Success Director
    • Case study
    • Debrief with the Customer Success Director and a CSM Team Lead
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members. Members.