Senior Software Engineer

United States
Brightback is on a mission to help subscription-based businesses retain customers and grow lifetime value through intelligent and delightful experiences. We are building the automated customer retention category, targeting growth and success leaders in more than 10 million B2B and B2C companies worldwide.

The Brightback platform empowers growth and customer success teams, and aims to solve hard tradeoffs. We’re standardizing how industries measure and react to churn, then automating best practices for retaining customers via personalized in-product experiences and multi-application workflow.

What you will do
In order to realize our mission, we need your help to design and build software and systems that fulfill the needs of Brightback’s customers in this emerging category. You will participate in the engineering life-cycle at Brightback, including writing production code, conducting code reviews and maintaining your software in production. You will be equally comfortable doing incremental quality work and building brand new systems to enable future quality improvements.

Who You Are

    • You want to be part of a community of talented, forward-thinking software engineers
    • You demonstrate clear, concise communication and data-driven decision-making
    • You're passionate about teaching, learning and growing your expertise
    • You aim to be helpful to your teammates, our customers, partners and the entire organization
    • You are attracted to building something new and solving a critical industry blind spot
    • You appreciate that data alone is not insightful or actionable without an exceptional user experience

Projects You Could Work On

    • Building a segmentation engine that combines multiple classes and sources of data
    • Building a rich event system to enable immediate, magical interactions
    • Rendering, benchmarking, and recommending actions, inputs, and workflow
    • Integrating best-of-breed, customer facing tools and data
    • Enabling dynamic customization and triggered in-product automation
    • Developing SaaS platform services: billing, user management, security, data services
    • Building customer facing APIs for platform extensibility

Skills & Requirements

    • 5+ years relevant experience and BS, MS or PhD in computer science or related field
    • Expertise in one or more object oriented languages like Java, Scala, C#, C++
    • Experience with data processing ecosystem tools like Hadoop, Spark
    • Experience with responsive user interface frameworks like React
    • Knowledgeable of core CS concepts like common data structures and algorithms
    • Comfortable conducting design and code reviews
    • Experienced in operating Linux-based systems

Brightback Perks

    • Join an international team of remarkable, innovative and social people
    • Competitive salary, generous healthcare and benefits
    • Great home-office setup: new computer and funding to invest as you like
    • Own a part of Brightback: every team member receives generous stock options
    • Flexible vacation policy
    • Periodic offsites in exotic locations to meet and work with the rest of the team
Brightback was founded in San Francisco in 2018. It is backed by top Silicon Valley VCs and angel investors. Our veteran team brings unique SaaS and subscription domain experience from companies like Zendesk, Twitter, Autopilot, BrightRoll, and Heap Analytics. Our team is fully distributed, with key team members in the San Francisco Bay Area, France, Los Angeles, and Detroit.   

Brightback is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment. Recruitment, hiring, placements, transfers, and promotions will happen based on qualifications for the positions being filled regardless of sex, gender identity, race, religious creed, color, national origin ancestry, age, physical disability, pregnancy, mental disability, or medical condition.