- Provide high level support across multiple sites.

- Be the first point of contact for all technical support enquiries, handling service requests from the point they are logged to resolution.

- Triaging, troubleshooting and escalating as appropriate and communicating with staff via email, face-to-face and via telephone.

 

The ideal candidate will have previous experience working on a service desk managing incidents and service requests and have an excellent customer focus.

·       Relevant certifications and/or hands on experience.

·       A self-starter, who can work autonomously and takes initiative to improve and grow with the company.

·       You are proficient in managing various domains, including system administration, network management, cloud services, automation, security, and database management.

·       Knowledge of cybersecurity best practices and the ability to implement security measures to protect systems and data.

·       Strong problem-solving skills to troubleshoot issues and implement effective solutions.

·       A commitment to staying up-to-date with emerging technologies, industry trends, and best practices