Office Manager
Cleveland
General and Administrative – Facilities /
Full-Time /
On-site
As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization (SEO) by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results-oriented entrepreneurial culture.
We are seeking a high-energy and confident Office Manager for the BrightEdge Cleveland office. In an Office Manager role, you are the lynchpin of the office, the glue that binds everyone together, and the first person approached when a challenge arises, ranging anywhere from a serious situation to a simple request for a type of office accessory. To be successful, you will be a great all-rounder and expert multitasker.
The Office Manager reports to the Human Resources Sr. Manager, works out of the BrightEdge Cleveland office, and serves as the main point of contact for employees and guests. This is an exciting opportunity to help shape the company culture within the department by making the office a fun and welcoming workplace. As the Office Manager, your priority is to make sure the employees have what they need to feel happy and comfortable at work - be it pizza delivery on a late work night, fancy teas, or fun social events.
The role of Office Manager is demanding and bursting with variety.
You’ll love the diversity it offers:
Core Responsibilities:
- Maintains office services by organizing office operations and procedures, controlling correspondence, designing filing systems, and reviewing and approving supply requisitions.
- Manage incoming mail and packages, conference room reservations, and shipping.
- Provide executive support like calendar management (as needed), planning meetings, and other ad hoc organizational projects.
- Act as main point of contact for building management, managing building ticketing request system.
- Ensure that all office spaces and common areas are organized, effective, and productive.
- Coordinate with third-party vendors for lunches, beverages, snacks, and office supplies for multiple locations.
- Ability to drive and own logistics of restructuring, revamping, or building out of office spaces.
- Plan monthly or quarterly offsite events and other in-house fun to promote a positive company culture.
- Manage and coordinate employee recognition for promotions, awards, etc.
- Cultivate a dynamic and spirited team by finding innovative solutions to promote comfort within the workplace.
- Own and elevate the new hire experience by helping team members get acquainted and filling in any gaps.
- Collaborate with HR & IT for office best practices and success.
- Other administrative duties as needed.
What it takes to be successful:
- 2+ years of office administration experience
- Acute attention to detail
- Demonstrate high EQ, empathy, compassion, work ethic, and responsibility for all in-office teams
- Express willingness to go above and beyond in cultivating a vibrant work culture
- Passion and understanding for BrightEdge's entrepreneurial mission and values
- Willing to learn our processes to better support the team
- Customer service and/or sales experience a plus
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Comfortable with ambiguity and able to drive with a go-getter attitude
- Proficient in Microsoft Office Suite and Windows operating systems
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
