Customer Onboarding Manager
Cleveland
Customer Success – Customer Success Managers /
On-site
At BrightEdge, we connect people to meaningful experiences. Our mission is to inspire and deliver the best performance for our customers by becoming an integral part of the digital experience. BrightEdge has the largest customer team in our industry, and our goal is to provide our customers with a best-in-class experience that is always delightful.
About the Role:
As a Client Onboarding Manager, you represent the face of the company to our new customers. A great Client Onboarding Manager has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.
**NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.
What You Will Do:
- Deliver onboarding trainings and materials
- Ensure platform adoption
- Ensure timely scheduling and delivery of onboarding sessions
- Ensure successful transitions to the Customer Success Manager team after onboarding
What it Takes to be Successful:
- Bachelor's degree required
- 1+ years’ experience working in a Marketing Technology environment a plus
- Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
- Strong articulation and presentation skills
- Ability to follow process consistently in a high call volume environment
- Willingness to learn and use coaching feedback to improve
- Passionate about working with customers and delivering a great customer experience
Benefits & Perks:
- Competitive Salary with Bonus Opportunity
- Comprehensive Medical/ Dental / Vision Insurance
- Team Networking and Social Events
- Fully stocked kitchens
- Smart colleagues who like to work hard and play hard
- Career Growth with Ongoing Learning & Development
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
