Cloud Support Engineer
Austin TX, Reston VA, or Chicago, IL
Managed Services /
Full-time /
Hybrid
At Brightspot®, we believe technology should enable content-focused teams to work smarter, faster, and more seamlessly to move businesses forward. Our world-class delivery team has decades of collective experience supporting digital transformation efforts for some of the world’s most well-known companies – from eCommerce brands and media organizations to corporate businesses. Brightspot prides itself on being a leading content management system built to grow and adapt to any business.
Our Cloud Support Engineers practice a hybrid of System Administration, Configuration/Release Management, and Systems Integration. At Brightspot, it’s not just about supporting software releases, it’s about departmental collaboration to bring success to our clients. We’re looking for an enthusiastic and proactive participant in a growing client support organization, focusing on highly available, highly visible cloud operations.
Responsibilities
- Implement and manage multi-server deployments in AWS, Google Cloud Platform and Microsoft Azure
- Collaborate with development teams to deploy new code to production environments
- Maintain and improve monitoring systems and alarms for production environments, using Zabbix, Pingdom, ElasticSearch and Graylog
- Set up back-up mechanisms for production environment and test disaster recovery mechanisms
- Manage incident response with other engineers and clients
- Participate in rotating 24/7 on-call schedules with team members
Qualifications
- 2+ years of relevant experience in Cloud Operations
- Any familiarity with the following technologies in our stack: Linux, git, ruby, bash, AWS, Azure, Google Cloud, Kubernetes, MySQL, Solr, Apache, Tomcat, Java, Graylog, Kibana, Zabbix, and Datadog
- Proven troubleshooting and problem-solving skills in a cloud-based application environment
- Outstanding communication skills with the ability to work in a client-facing role
At Brightspot®, we value diversity and strive to create an inclusive environment where all employees can thrive. We are an equal opportunity employer and welcome applicants from all backgrounds and experiences.
Visit www.brightspot.com and follow us on Twitter @TeamBrightspot to learn more about our story and solutions!
