brightwheel - Program Manager, Customer Success Operations

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Program Manager, Customer Success Operations

Which primary customer segment have you worked with in previous roles?✱
- Enterprise
- SMB (Small and Medium Business)
- Consumer
What was the primary focus of your most recent role?✱
- Internal-facing – Focused on internal programs, processes, and team enablement.
- External-facing – Worked directly with clients or customers.
- A mix of both
If you selected "A mix of both," please provide an approximate percentage breakdown (e.g., 60% internal, 40% external)
In 2-5 sentences describe the most complex Salesforce solution you have designed and implemented. What was the problem you were solving, and what was the outcome?✱
In 2-5 sentences give an example of how you have used Excel/Google Sheets to analyze data and drive decision-making. What functions or formulas did you use?✱

How did you find out about us?

How did you find out about us?✱
- AngelList/Wellfound
- BuiltIn
- Colleague/Friend
- Dribbble
- Glassdoor
- Handshake
- Indeed
- LinkedIn
- Tech Ladies
- Techqueria
- Github
- Otta
- iOS Dev Jobs
- Other/Not Listed
If you selected Colleague/Friend, please list who shared this opportunity with you:

Do you require sponsorship to work in the US?

This role requires working from within the United States. Are you currently authorized to work in the US?✱
- I am authorized to work in the United States without sponsorship, now or in the future
- I am authorized to work in the United States under a current H-1B (or similar) visa and require a transfer to my next employer
- I require company sponsorship for a new visa to work in the United States

Compensation Expectations

Please provide your total cash compensation expectations for this role.
In which city and state do you currently reside? This information helps us align with our pre-determined pay bands based on location.

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status