Content Producer (Video), Customer Success

Remote (US Only) /
Customer Success – Operations /
/ Remote
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team
We are a fully remote team with employees across every time zone in the US, and a small hub in Austin. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. 

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

Who You Are

Brightwheel is seeking an experienced digital content producer with video expertise to join the  Customer Success Operations team to create customer-facing content to increase product adoption and engagement. You are a creator and love making things easy and simple to understand, especially for non-tech-savvy people! You have a track record of creating short, digestible digital content that meets brand-specific standards. You are independent, organized, and can effectively manage multiple simultaneous tasks and projects. While managing these tasks and projects, you are also able to properly prioritize and shift gears as needed when things change. You love working on a team that is passionate about providing value to customers and having an impact on Early Childhood Education.

What You’ll Do

    • Plan and create customer-facing content, primarily short-form explainer and demo videos with animation and voice-overs, as well as other digital visual assets (such as infographics, one-pagers, GIFs, PDFs, and more)
    • Partner with Customer Success leaders on needs for customer-facing content 
    • Create and manage content roadmap and project plans that you will also execute
    • Manage content projects end-to-end from creating storyboards, scripts, content creation, getting approval from stakeholders and review
    • Build in-depth knowledge of brightwheel’s product and our customers 
    • Work with a team of passionate cross-functional stakeholders

Qualifications, Skills, & Abilities

    • 3+ years working experience in a full time content production role, preferably within fast paced startup environments
    • Strong evidence of creating engaging, informative content, including product explainers with basic animation 
    • Scripting, storyboarding, and revision skills
    • Experience learning new products, going deep into core functionality but also understanding use cases and value propositions
    • Experience with voiceovers and audio editing 
    • Ability to create and manage short-, medium- and long-term content plans
    • Experience and familiarity with design creation tools, ideally Figma, Adobe Illustrator, and Adobe InDesign
    • Experience and familiarity with video creation and editing tools, ideally Adobe After Effects, Premier Pro, and Photoshop
    • A portfolio of relevant work products to submit
    • Certificate(s) in relevant content creation preferred

Brightwheel is committed to internal pay equity, and offers a competitive compensation package, including base salary, equity, and benefits.

Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.

The base salary for this position is targeted at $74,000-$94,000 for all U.S. locations.

Brightwheel is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.