Head of Content Operations

Americas
Content /
Full-time /
Remote
About Brilliant

Brilliant is making a world of great problem solvers. We focus on adults learning quantitative skills – especially in math, data, and CS/AI – and deliver a best-in-class interactive learning experience across web and apps. Our courses teach you what you need to know, while skipping the stuff you don’t – so expect more about solving equations, statistical analysis, logical deduction, neural networks, and generative AI, and less about abstract theorems and integrating complicated trig functions. 

We serve hundreds of thousands of paid subscribers, and we’re hoping you might be the right person to contribute to accelerating our footprint to millions of customers (and changed lives). In addition to what’s below, you can see all open roles and learn more about our team culture on our careers page.

We have always prioritized building a healthy business as the backbone of achieving our mission. We are default alive (will be profitable before needing to raise), have never had layoffs, are growing new customers at an exciting pace (high double-digits year-over-year). Our investors are top-tier + mission aligned, and we’ve kept our valuations tethered to reality – we aren’t playing “catch up” like many others.

In our day-to-day, we value adventure, excellence, generosity, and candor. We are optimists in the face of uncertainty, we take pride in our work, we go the extra mile for each other, and we tell it like it is (the good and the bad). We’re all here to do the best work of our lives together, and have a lot of fun along the way. 

We believe that real-time collaboration and human connection are necessary ingredients in building a high-velocity, creatively-oriented consumer product. We maintain core hours (10am - 3pm Pacific) where everyone is online, regardless of timezone. Over half of us are located near our hubs in SF and NYC, and folks outside of those cities travel to attend team offsites once-per-quarter.

The Role

As the Head of Content Operations, you’ll be the backbone supporting Brilliant’s exceptional body of content. You’ll turn strategy into action, ensuring our content leads the way in quality and engagement. 

This isn't a typical coordination or delegation role; it will take diving deep into both product and technical challenges. You’ll be pivotal in identifying, troubleshooting, and resolving complex issues across content, technology, data, and user experience, with an initial focus on elevating our QA processes. We expect this role’s impact to grow beyond QA, integrating improvements across content development and delivery.
 
This role demands a unique blend of technical problem-solving, project management, and product sense. It offers the chance to collaborate with world-class leaders and innovative problem solvers, shaping the future of education together.

Responsibilities

    • Act as the product owner for content QA and other critical operational areas, immersing yourself in the details of how courses are created and edited, and taking full responsibility for identifying gaps and implementing effective solutions.
    • Lead a transformative overhaul of our QA framework, establishing rigorous standards for content quality that can be carried out at scale
    • Serve as the glue holding together our teams, streamlining workflows and fostering collaboration between editors, content producers, creative talent, and product managers to enhance productivity and creativity.
    • Champion a proactive approach to problem-solving, ensuring issues are not just resolved but analyzed for root causes to prevent recurrence.
    • Ensure everyone is focused and working on the right things, aligning day-to-day efforts with strategic priorities and maximizing our impact.
    • Foster a culture of continuous improvement in how Brilliant develops, experiments, and refines its offerings.

You are...

    • A seasoned professional with significant experience in product management or delivery, ideally in the tech sector, who is not just comfortable but proficient with technical tools such as SQL, analytics platforms like Tableau, and version control systems for managing content updates and experimentation
    • Highly organized with exceptional executive function, adept at juggling multiple priorities and turning strategic visions into operational realities
    • Innovative and solution-oriented, with a track record of implementing operational improvements that enhance product quality and efficiency
    • Meticulous, your extreme attention to detail has likely annoyed someone by now
    • Not afraid to jump into any project, no matter how big or small
    • Can ignite enthusiasm and inspire motivation across any team
    • Intellectually curious about math, data, computer science, artificial intelligence, and more. You should find the prospect of engaging with content in these areas invigorating rather than intimidating.
    • Have a dose of pragmatism, and are comfortable weighing ideal solutions against the realities of a live product
$140,000 - $180,000 a year
Compensation and Benefits

We use a systematic compensation framework: salary scales are set each year for each job vertical, managers level folks on their team, and those levels are mapped directly to our compensation scales. A location-based adjustment is applied outside of SF and NYC (typically 5-10%) - feel free to ask us about your location!

Given the systematic approach, we always make First and Best offers - there is no negotiation (for new hires nor our existing teammates). This ensures people are paid based on their expected contribution, not their negotiation skills.

We offer top-notch health care plans, with 100% of the premiums covered for medical, dental, and vision for employees. About 1/3 of our team are parents, and we provide generous parental leave + up to $1900/mo in dependent healthcare coverage.

We offer flexible PTO, with a norm of taking off about 6 weeks per year (including federal holidays). We also provide home office equipment, a professional development stipend, and free food at our offices.

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