Technical Program Manager, Content
Americas
Content /
Full-time /
Remote
The Role
In this "1 of 1" role as Technical Program Manager, Content, you’ll be the backbone supporting Brilliant’s exceptional body of content. You’ll turn strategy into action, ensuring our content leads the way in quality and engagement.
This isn't a typical coordination or delegation role; it will take diving deep into both product and technical challenges. You’ll be pivotal in identifying, troubleshooting, and resolving complex issues across content, technology, data, and user experience, with an initial focus on elevating our QA processes. We expect this role’s impact to grow beyond QA, integrating improvements across content development and delivery.
This role demands a unique blend of technical problem-solving, project management, and product sense. It offers the chance to collaborate with world-class leaders and innovative problem solvers, shaping the future of education together.
Responsibilities
- Act as the product owner for content QA and other critical operational areas, immersing yourself in the details of how courses are created and edited, and taking full responsibility for identifying gaps and implementing effective solutions.
- Lead a transformative overhaul of our QA framework, establishing rigorous standards for content quality that can be carried out at scale
- Serve as the glue holding together our teams, streamlining workflows and fostering collaboration between editors, content producers, creative talent, and product managers to enhance productivity and creativity.
- Champion a proactive approach to problem-solving, ensuring issues are not just resolved but analyzed for root causes to prevent recurrence.
- Ensure everyone is focused and working on the right things, aligning day-to-day efforts with strategic priorities and maximizing our impact.
- Foster a culture of continuous improvement in how Brilliant develops, experiments, and refines its offerings.
You are...
- A seasoned professional with significant experience in product management or delivery, ideally in the tech sector, who is not just comfortable but proficient with technical tools such as SQL, analytics platforms like Tableau, and version control systems for managing content updates and experimentation
- Highly organized with exceptional executive function, adept at juggling multiple priorities and turning strategic visions into operational realities
- Innovative and solution-oriented, with a track record of implementing operational improvements that enhance product quality and efficiency
- Meticulous, your extreme attention to detail has likely annoyed someone by now
- Not afraid to jump into any project, no matter how big or small
- Can ignite enthusiasm and inspire motivation across any team
- Intellectually curious about math, data, computer science, artificial intelligence, and more. You should find the prospect of engaging with content in these areas invigorating rather than intimidating.
- Have a dose of pragmatism, and are comfortable weighing ideal solutions against the realities of a live product
$140,000 - $180,000 a year
