Junior Customer Experience Tester
Netherlands, Amsterdam
Sales – Customer Service /
Hybrid
Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive – whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
•Runner First: We act in the best interest of the runner.
•Word is Bond: We do what we say we’ll do.
•Champion Heart: We give our all in everything we do.
•There is no “I” in Run: We stay generous with our humanity.
•Keep Moving: We find ways to move every day because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement – because we’re all moving towards something. Let’s run there.
Your Job:
As Junior Tester – Runner Experience (REx), you’ll help ensure that tools, processes, and system changes are working as expected, are user-friendly, and meet the needs of our runners and business.
Reporting to the Manager, Runner Experience EMEA, you’ll support the User Acceptance Testing (UAT) process, work closely with internal teams, and be the voice of the customer during testing. This is an ideal opportunity for someone with service experience looking to grow into a career in Service, Testing, QA, Project Management or User Experience (UX). It offers hands-on experience with user feedback, system usability, and customer-centered design, key skills for improving how people interact with tools and services.
Your Responsibilities:
- Testing & Bug Management
- Execute UAT to confirm that systems and tools meet requirements.
- Identify and report bugs to the Supervisor, REx & Systems Specialist in a structured and timely manner.
- Upload clear evidence (screenshots or recordings) of test results in Jira or Confluence.
- Monitor bug status and follow up with IT teams to ensure resolution.
- Maintain and update test cases and documentation.
- Cross-Functional Collaboration
- Collaborate with Customer Service Specialists to gather feedback and replicate system issues.
- Participate in UAT meetings as a customer advocate (Voice of the Customer)
- Communicate clearly with internal stakeholders to support smooth testing cycles.
- Proactively suggest improvements based on test findings or recurring issues observed during UAT.
- Customer Experience Support
- Engage with consumers—especially during onboarding and quieter hours—to understand pain points, system behaviors, and how our systems integrate and interact across the user journey.
- Review self-service resources and ensure missing Help Center content is identified and added where needed.
- Support ongoing improvements to the REx knowledge base.
Your Qualifications:
- Successfully completed apprenticeship or equivalent experience.
- 1-year experience in customer service, e-commerce, or IT environment is a plus - also if gained through part-time work or alongside your studies.
- Proficiency in English
- Strong attention to detail and a willingness to learn testing best practices.
- Ability to work independently and in a team environment.
- Clear communicator who is comfortable sharing feedback and observations
- Passion for delivering great user experiences.
- Interest in QA/testing, and/or familiarity with tools like Jira or Confluence.
- Basic understanding of UAT or testing methodologies.
