Creative Operations & Traffic Manager
US, Washington, Seattle
Marketing – Brand Creative /
Full Time /
On-site
Who We Are:
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.
Are you ready to help create something extraordinary?
Your Job:
The Brooks Creative Lab imagines/designs/writes/produces creative campaigns & assets for internal and external Brooks partners. Video, print, digital, events, retail, OOH, social, packaging—even porta potties—are our canvas and runners are our inspiration. Our team, which serves as the Brooks agency of record, seeks a Creative Operations & Traffic Manager to play a pivotal role in keeping all key functions - including resourcing, workflow, process, and technology – running strong.
We are seeking a curious go-getter that is committed to continuous improvement. Your exceptional process-driven mindset, problem solving ability, and attention to detail and organization will help to shape operational excellence for our in-house creative team. You will play a key role in building and supporting smart frameworks that keep the work moving efficiently and on schedule and staying a few steps ahead of everyone else. This role requires a strong self-driven lead who is invested in the success of the team and sets the bar high.
You don’t have to be a runner, but you do need to gain a strong understanding of the business and be able to roll up your sleeves to solve the creative marking challenges that drive the business.
Your Responsibilities:
- Partner with the Director, Creative Studio Operations to build an outstanding operations function, with an emphasis on processes, tools, and people
- Collaborate with other teams in the Creative studio and across marketing to develop and stand-up best practices spanning creative development workflow as well as capacity planning, resourcing, and reporting
- Develop and execute reliable information to support the health of the work moving through the Creative lab at any time (notes: hot sheet, prioritization, bottlenecks)
- Identify areas of opportunity to optimize workflows, introduce tools, or improve reporting, in an evolving effort to improve efficiency and team engagement.
- Develop and document creative processes, decisions logs and other key information to support reliable and consistent workflows (Air traffic control)
- Managing change and creating cross functional alignment with appreciation for clear communication and reinforcement
- Managing creative team cultural and education opportunities, award submissions and celebrations
- Bringing current knowledge and an innovative lens of project management tools, trends, methodologies, and best practices
- Administrative support: Freelance hiring, onboarding and other as needed, own creative review schedules and maintenance
Qualifications:
- Minimum of 3+ years creative operations, traffic management, process efficiency or similar role
- Proven experience in operations at a creative agency or with an in-house creative team with a focus on getting best output
- Effective at building trusting relationships, seeking, and activating all opportunities for continuous improvement, and refining creative/marketing operations workflow
- Exceptional verbal and written communication skills and the confidence to present and connect with marketing and business leaders
- Sound judgment with effective prioritization/organizational skills and the ability to manage multiple projects simultaneously
- Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company
- Analytical mindset with the ability to use data to drive operational efficiencies, informative reporting, and ROI
- (build) Agile workstreams, staying informed on industry standards/best practices
- Working knowledge of the Microsoft Office suite of applications
- Experience with Adobe Workfront or other project management software tools a plus
- Passionate for the Brooks brand and embraces & lives the Brooks values
Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $78,603 - $117,956 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience.
Other:
Brooks is proud to offer a robust benefits package to our employees and their families!
Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
Paid Time Off- Brooks offers generous time off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
Bonus-in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.
Location- You will spend 3 to 4 days per week in our Seattle offices, depending on your role, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, sensory, physical, or mental disability, marital status, pregnancy (including childbirth and related conditions), honorable discharge or military status, protected citizen status, actual or perceived victims of domestic violence, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained guide dog by a person with a disability, or on any other basis protected by federal, state or local law, or any other non-merit based factors.
