Intake Eligibility Specialist

Los Angeles, CA /
Programs /
Full-time
The Los Angeles Brotherhood Crusade is a nonprofit, 501(c)(3) organization founded in 1968 to enrich the lives of youth, seniors, homeless populations, economically disadvantaged families, and under-served individuals in South Los Angeles by providing and facilitating a variety of essential educational services, social services, cultural activities, vocational opportunities and economic empowerment opportunities.

Brotherhood Crusade envisions a South Los Angeles devoid of health disparities, disenfranchisement, and poverty- associated adverse public health conditions. We believe that South Los Angeles can be a safe, thriving, culturally relevant, and inclusive community that provides all residents equitable access to human and social services and continually improves their quality of life. Our mission is to remove and/or help individuals overcome the barriers that deter their pursuit of success in life; effectuate academic and vocational success; provide opportunities for personal, social, and economic growth; promote access to artistic excellence and cultural awareness; increase financial literacy; facilitate opportunities for a better quality of life; and promote health and safety.

The cornerstone of Brotherhood Crusade’s work is helping low-income under-served residents and vulnerable individuals such as seniors and youth improve their quality of life through the provision of trauma-informed youth development programs, services for the elderly, remedial education, services for the homeless, health education, financial education, appreciation & awareness of arts and cultural, physical fitness & nutrition, life & social skills training, diversity appreciation training, employment readiness & job placement, counseling, and the provision of emergency food, clothing, and shelter. Brotherhood Crusade also supports efforts to boost the capacity and effectiveness of small grassroots nonprofits that provide essential services for youth. 

The Los Angeles Brotherhood Crusade is a nonprofit, 501(c)(3) organization founded in 1968 to enrich the lives of youth, seniors, homeless populations, economically disadvantaged families, and under-served individuals in South Los Angeles by providing and facilitating a variety of essential educational services, social services, cultural activities, vocational opportunities and economic empowerment opportunities.

Brotherhood Crusade envisions a South Los Angeles devoid of health disparities, disenfranchisement, and poverty- associated adverse public health conditions. We believe that South Los Angeles can be a safe, thriving, culturally relevant, and inclusive community that provides all residents equitable access to human and social services and continually improves their quality of life. Our mission is to remove and/or help individuals overcome the barriers that deter their pursuit of success in life; effectuate academic and vocational success; provide opportunities for personal, social, and economic growth; promote access to artistic excellence and cultural awareness; increase financial literacy; facilitate opportunities for a better quality of life; and promote health and safety.

The cornerstone of Brotherhood Crusade’s work is helping low-income under-served residents and vulnerable individuals such as seniors and youth improve their quality of life through the provision of trauma-informed youth development programs, services for the elderly, remedial education, services for the homeless, health education, financial education, appreciation & awareness of arts and cultural, physical fitness & nutrition, life & social skills training, diversity appreciation training, employment readiness & job placement, counseling, and the provision of emergency food, clothing, and shelter. Brotherhood Crusade also supports efforts to boost the capacity and effectiveness of small grassroots nonprofits that provide essential services for youth. 

Responsibilities

    • Lead outreach and recruitment events that may include job fairs, career exploration events, school visits and other potential referring sources.
    • Maintain a weekly presence at the Brotherhood Crusade Work Source Center for recruiting youth.
    • Network with community social service organizations to increase referrals to programs and to refer program applicants and participants to first-dollar community resources.  
    • Respond to client and customer inquiries about programs and services as well as make referrals to other community resources.
    • Conduct timely, accurate and complete eligibility determination for program applicants.
    • Ensure initial assessment 100% eligibility verification of all Youth WIOA program applicants prior to registration/enrollment.
    • Assist Employment Representatives/Associates in communicating program eligibility criteria, including eligibility packet/application submission and income verification.
    • Develop, demonstrate, and maintain programmatic knowledge and competency in all of the above programs by utilizing internal and external policy, as well as pertinent law, regulations and legislation. 
    • Conduct orientations for small and large groups for the Los Angeles area YouthSource system and partners.
    • Conduct timely, accurate and complete data input for registrations/enrollments, status changes, exits/terminations and post exit MIS documentation for WIOA.
    • Provide assistance to universal access customers with basic computer usage, the Career Path Services website usage and other online resources.
    • Provide resume writing and interviewing assistance to job seekers and/or participants.
    • Give job order assistance to employers on a walk-in basis or by telephone.

Qualifications

    • At least one year of case management experience
    • At least one year of customer service experience
    • Strong written and oral communication skills
    • Successful experience managing several concurrent projects
    • High School diploma required
    • Proficient computer skills including but not limited to: Microsoft office suite, and data management systems
SPECIAL REQUIREMENTS
Must possess a valid California Driver's License. Bilingual (Spanish and English) applicants are preferred.

WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS AND EQUIPMENT USED
The successful candidate will be required to report to and work from the office complex at least five days a week. Offices are traditionally equipped with computers, telephones, desks, chairs, and office machines. Additionally, each office offers an instructional classroom from which orientations and trainings are conducted.

SALARY RANGE:
This is a dynamic full-time position that will be defined in its entirety as the program develops. Benefits and salary will be negotiated based on experience, education, and the needs of the program.

DISCLAIMER
This program is unique in that the successful candidate may be working with individuals who, heretofore, have never been exposed to the subject matter and, as such, may not readily adopt the precepts or methodologies. Moreover, these clients may exhibit stress-related emotions such as tension, frustration, and anger. The successful candidate must understand this phenomenon and possess a psychologically stable profile and a demeanor that minimizes the opportunity that these emotions will escalate to conflict.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform in this job.

BENEFITS
Excellent full benefits package.

SCHEDULE
Must be available to work Monday, Wednesday & Friday 9:00am – 6:00pm and Tuesday and Thursday, 11:00am –8:00pm and 2nd and 4th Saturday of the Month from 9:00am – 1:00pm. No exceptions.

COVID SCHEDULE
Due to the COVID-19 Pandemic the center hours are from 9:00am – 6:00pm Monday through Friday and there may be a hybrid schedule where one day may be virtual. 

SPECIAL REQUIREMENTS
Must possess a valid California Driver's License. Bilingual (Spanish and English) applicants are preferred.

WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS AND EQUIPMENT USED
The successful candidate will be required to report to and work from the office complex at least five days a week. Offices are traditionally equipped with computers, telephones, desks, chairs, and office machines. Additionally, each office offers an instructional classroom from which orientations and trainings are conducted.

SALARY RANGE:
This is a dynamic full-time position that will be defined in its entirety as the program develops. Benefits and salary will be negotiated based on experience, education, and the needs of the program.

DISCLAIMER
This program is unique in that the successful candidate may be working with individuals who, heretofore, have never been exposed to the subject matter and, as such, may not readily adopt the precepts or methodologies. Moreover, these clients may exhibit stress-related emotions such as tension, frustration, and anger. The successful candidate must understand this phenomenon and possess a psychologically stable profile and a demeanor that minimizes the opportunity that these emotions will escalate to conflict.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform in this job.

BENEFITS
Excellent full benefits package.

SCHEDULE
Must be available to work Monday, Wednesday & Friday 9:00am – 6:00pm and Tuesday and Thursday, 11:00am –8:00pm and 2nd and 4th Saturday of the Month from 9:00am – 1:00pm. No exceptions.

COVID SCHEDULE
Due to the COVID-19 Pandemic the center hours are from 9:00am – 6:00pm Monday through Friday and there may be a hybrid schedule where one day may be virtual.