Account Manager

Halethorpe, MD

Commercial /

Full Time /

On-site

Role Description

The Commercial Account Manager plays a crucial role in the efficient management of feedstock sourcing, contract administration, and logistics coordination within our company's commercial division. This role is vital to our mission of transforming organic waste into renewable energy. The Commercial Account Manager will lead customer relationship management and innovative feedstock sourcing strategies that directly impact digester performance and operational success. The successful Commercial Accounts Manager requires a dynamic individual with a blend of sales acumen, operational awareness, and strong interpersonal skills. This position is based on site at our Maryland Organics Recovery Center, located at 4701 Trident Court in Halethorpe, MD 21227, and reports directly to the Senior Director of Organics.

Responsibilities

Feedstock Logistics & Operations

·Oversee scheduling, inventory, and quality of inbound organic waste deliveries

·Track all incoming feedstock, flag missed or under-delivered loads, and ensure proper ticketing for invoicing

·Communicate and resolve quality or scheduling issues with feedstock providers

Customer & Supplier Engagement

·Build and maintain relationships with feedstock suppliers and commercial partners

·Lead onboarding for new customers (contracts, insurance, scale system setup)

·Collaborate with accounting to ensure timely collection of unpaid invoices

·Travel to client sites to support training and implementation of food waste separation programs

Data & Contract Administration

·Collect and manage historical and forecasted feedstock data using Office365 and web-based tools

·Ensure accurate recordkeeping and resolve administrative discrepancies

·Negotiate and enforce contract terms with suppliers and customers

Cross-functional Coordination

·Serve as liaison between commercial, operations, and external partners to align on feedstock needs and logistics

·Coordinate with Director of Organics on digestate loading and transportation

·Support lab submissions and supply requests for inbound material sampling

Reporting & Compliance

·Prepare reports, correspondence, and documentation on feedstock and customer performance

·Ensure compliance with internal protocols and relevant regulations

·Represent BDC with professionalism and a commitment to environmental responsibility

Other Duties

·Perform additional tasks and responsibilities as assigned

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. The contents of this description are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Asuccessful candidate will have demonstrated experience in the following:
Required

·5+ years of experience in account management, business development, or logistics (preferably in the waste or recycling industry)

·Proven ability to manage complex contracts, client relationships, and operational workflows

·Strong Microsoft Office skills (Excel, Word, SharePoint, Teams)

·Ability to travel locally most days, with occasional overnight stays

·Excellent communication, organizational, and problem-solving skills

·Self-motivated and able to work independently or as part of a collaborative team

Preferred

·Bachelor’s degree in environmental science, business, or related field

·Experience in waste handling, recycling, anaerobic digestion or source-separated organics

·Familiarity with relevant regulations (EPA, MDE, DOT)

Physical Requirements

Work Environment

·Exposure to industrial and waste acceptance environments with strong odors

·Outdoor work in varied weather conditions (heat, cold, rain, dust)

Physical Tasks

·Frequent walking, climbing stairs/ladders, and standing for extended periods

·Occasional lifting or moving up to 40 lbs

Equipment & Communication

·Frequent use of laptops, mobile devices, and inspection tools

·Must wear PPE (respirators, goggles, steel-toed boots)

·Clear communication in noisy environments via radio and in-person

Visual Requirements

·Visual acuity for detailed documentation and large-scale inspections

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

$100,000 - $100,000 a year

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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