Senior Operations Analyst

London /
Operations /
Full-time
Hi, We’re Bulb. Nice to meet you. We’re working remotely to protect our team at the moment, but we are still hiring. So if you’re looking for a new role and you’re happy to take part in a remote interview, read on…

We are the UK's biggest green energy supplier, providing affordable, renewable energy to homes and businesses across the UK. Our mission is to help people lower their energy bills and reduce their carbon impact at the same time. 
Founded in 2015, we were named the UK’s fastest growing private company in 2018 and 2019, and in February 2021 we were named Europe's fastest growing company by the Financial Times. 
Over 1.7 million UK households have signed up to renewable energy with Bulb and we’ve expanded into Texas, France and Spain. We’re an accredited Living Wage Employer; we’ve been picked as one of LinkedIn’s top 25 UK tech startups to work for; and we’re a certified B Corp. 

We’re building a diverse, inclusive team
You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

The role and team
As an Operations Analyst, you’ll work in the data-hub for the Operations Team at Bulb. You’ll partner and coordinate with project managers and specialists to measure and report on strategic initiatives. You’ll take responsibility for using data to drive insights & change. You’ll support the delivery of back-end & front-end processes that underpin great member experiences. You’ll push forwards the “so what” of analysis you perform and ensure it turns into concrete recommendations and business action.  You will also coach the operations team, empowering each individual to own reporting and data accuracy for their areas.  Your work will span functional areas (like billing or metering), products (like pay-as-you-go) and specific parts of our member journey (e.g., their switch to Bulb).  You’ll have experience of this kind of analyst role before, preferably in an energy or hyper-growth technology company like Bulb. 

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits and you are passionate about the technologies mentioned then we’d love for you to send us an application. 

Requirements
* Strong SQL skills - able to extract, manipulate, transform and analyse large volumes of data with a high level of accuracy
* Strong Excel/Google Sheets modelling - can take data extracts from SQL and other data sources, then combine them into Excel models that can be understood by stakeholders around the business
* Beginner to Intermediate Python skills - ability to perform analysis using libraries like pandas and to grab data from APIs
* Experience using collaboration tools such as Jira 
* Experience using version controls tools such as Github - you understand the importance of version control and reproducibility
* Smart thinker who is great at solving problems and can think through all the implications of decisions to form appropriate recommendations
* Track record of using data to drive change in an organisation
* Track record of supporting team members in data up-skilling and creating a data driven culture
* Great communication skills and confident working with stakeholders across the business including management
* Excellent at presenting data visually and using BI tools like Looker/Tableau to do so
* Excellent attention to detail - you value getting things right
* Able to work independently and keep stakeholders actively engaged over the course of a project 
* Team player: you see your work as part of the team’s overall plan, and within that you’re happy either driving your own project or *supporting team members with theirs
* Ownership mentality: don't just execute what's asked of you, consider whether it could be done a better way
* Can-do attitude: Bulb is a fast-paced environment and sometimes stressful, you need to be resilient and calm under pressure 
* Sales/commercial analysis experience (even better in Energy)
* Experience working in energy, utilities, or a tech startup

Bulby Benefits
Be part of a growing technology startup and help shape the future of energy
Collaborative, flexible, and friendly environment
Competitive salary, discretionary share options and bonus
33 days holiday a year (including bank holidays) and the option to buy up to 5 more
12 weeks of full pay for maternity, paternity or adoption leave
Healthcare with Vitality after passing probation, life insurance, and a pension plan with employer contributions
Cycle to work scheme
One month sabbatical leave after your first year