Support Operations Specialist — Account Information & Compliance (EMEA and LATM Languages)
US TX Austin
Customer Experience & Trust – Member Support /
Employee - Regular/Permanent /
Hybrid
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.
In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
Introduction
At Bumble Inc., our Customer Experience (CX) team exists to ensure every interaction with our members reflects care, respect, and accountability. We are a mission-driven company that prioritizes safety, empathy, and trust — both in our products and in our support operations.
As a Support Operations Specialist (Account Information and compliance), you will handle Tier 2 (T2) member escalations involving sensitive information, data privacy, and compliance with international regulations like GDPR. You’ll work cross-functionally with the Legal, Trust and Safety, and Data Privacy teams to ensure that every request is handled lawfully, ethically, and with the utmost discretion.
This is an ideal role for someone detail-oriented, calm under pressure, and passionate about protecting user data and maintaining trust.
This role is based in Austin, TX, and follows a follow-the-sun global coverage model, meaning your schedule may include weekends or holidays (with replacement time off during the week).
Please note: We are unable to offer visa sponsorship for this role. Candidates must have valid authorization to work in the United States.
What You’ll Do
- Handle Tier 2 (T2) escalations related to account information, privacy requests, and compliance.
- Process and validate data access and erasure requests under GDPR and similar regulations.
- Manage highly sensitive member information, ensuring full compliance with legal and data privacy standards.
- Partner with Legal, Trust & Safety, and Product teams on complex or urgent cases.
- Identify and escalate potential risks, breaches, or unusual member behavior.
- Maintain detailed, accurate documentation in Zendesk and internal systems.
- Provide feedback on process gaps and contribute to internal compliance training and documentation.
- Support ad-hoc projects in the areas of data privacy, fraud prevention, and process optimization.
Must Haves
- 2+ years of experience in customer service, operations, or escalations — ideally in a compliance, data privacy, or trust & safety environment.
- Proven experience handling sensitive member or customer data with confidentiality.
- Fluency in English and German or French (additional fluency in Spanish or Portuguese is a plus).
- Familiarity with GDPR and data protection best practices.
- Experience using Zendesk, JIRA, or similar support systems.
- Excellent written communication and stakeholder management skills.
- Strong attention to detail and the ability to remain calm under pressure.
- Passion for Bumble’s mission and values, and a commitment to integrity and member trust.
Nice to Haves
- Background in investigations, fraud, or data compliance roles.
- Experience with privacy operations, data retention, or legal case management workflows.
- Familiarity with Trust & Safety or risk management tools and processes.
- Experience working with global cross-functional teams across time zones.
Location
- This role is based in Austin, TX, and operates on a hybrid model (typically onsite Monday–Wednesday).
- Due to our follow-the-sun model, this position may include weekend or holiday shifts, with time off provided during the week.
- Please note: We are unable to offer visa sponsorship at this time.
$58,000 - $61,000 a year
Location
This role is based in Austin.
We have a hybrid work style and ask that employees live within commutable distance of the office. The in-office schedule is based on the team's needs.
Please note: We are unable to offer Visa sponsorship at this time
Global benefits
Maven Fertility
We offer a $10,000 lifetime benefit opportunity to all employees and their partners around the world. This benefit can be used to support your reproductive journey - from abortion care and related travel costs to fertility treatment, egg-freezing, adoption, surrogacy, and more.
Family & compassionate paid leave
Family leave to support you and your loved ones when needed (including victims of domestic abuse or violent crime).
26 weeks parental leave
26 weeks paid leave for the primary caregiver following the birth, adoption, surrogacy or foster care of a child. The secondary caregiver will also receive 26 weeks paid leave after 1 year of employment.
Unlimited paid time off
Take the time you need when you need it.
Company-wide week off
Once a year, we have a company-wide week off (some teams need to continue working, and they will be offered alternative time off instead).
About Us
Bumble Inc. is the parent company of Bumble, Badoo, Bumble For Friends, and Geneva. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date), friendship (Bumble For Friends) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Bumble For Friends is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections. Geneva is a group and community app for people to connect based on shared interests.
AI in Bumble Hiring
At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly.
