Customer Success Account Manager
San Francisco, CA
Sales /
Full Time /
Remote
As a Customer Success Account Manager, you will be responsible for retaining and growing revenue from existing clients through day to day management, upselling/cross selling and retention/renewal of assigned accounts.
What You Will Do
- Develops thorough knowledge of the industry, our products and services, as well as those of our competitors.
- Effectively communicates the value proposition and ROI of Business Wire products and services.
- Maintains relationships with key stakeholders among assigned accounts.
- Builds volume within established accounts by expanding the breadth of products purchased to increase revenue.
- Meets with clients a minimum of 10 times per month via in-person meetings and/or webinars building relationships and selling Business Wire products and services within assigned territory.
- Maintains professional and technical knowledge by attending conferences, reviewing professional publications, establishing personal networks, and participating in professional industry societies and associations.
- Meets or exceeds sales quotas and performance objectives.
- Promotes customer relations by soliciting feedback through all forms of communication to verify satisfaction and uncover hidden issues/problems.
- Successfully executes client contracts from negotiation to close in adherence to related company policies and procedures.
- Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails, social outreach, in SalesForce CRM.
- Maximizes results by satisfying multiple buyers in an organization and systematically address conflicting needs of multiple buyer influencers.
- Works collaboratively in a group setting to achieve shared results.
What You Will Need
- Strong interpersonal skills and ability to develop relationships with clients across an organizational hierarchy, including executive/C-level.
- Excellent written and verbal communication skills, including presentation skills.
- Exceptional time management skills displaying the ability to manage multiple tasks with strict attention to detail.
- Proven success in meeting and exceeding sales goals by managing all stages of the sales cycle including needs analysis, presentation, proposal, negotiation and closing.
- Understanding and ability to communicate at a high level with professionals in investor relations, financial reporting, public relations, marketing, and corporate communications preferred.
- BA/BS degree, or international equivalent, preferred.
- Minimum of 2 years outside sales experience required.
- Proficiency with Salesforce.com
Business Wire will not sponsor a new applicant for employment authorization for this position.
What We Offer
- The base salary range for this position is $85K to $95K/year. Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Business Wire reserves the right to modify this salary range at any time.
- Business Wire’s total rewards include:
- Ability to work remotely
- Excellent health benefits that begin on your first day of employment
- $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
- 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
- PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!
