Logistics Analyst

Greater Boston /
Logistics /
Who We Are
ButcherBox is a fast-paced, rapidly-growing company headquartered in Brighton, MA. At ButcherBox, we believe in better. That’s why we deliver 100% grass-fed, grass-finished beef, free-range organic chicken, pork raised crate-free, and wild-caught seafood directly to our members’ doors. All of our products are humanely raised or wild-caught and never given antibiotics or added hormones ever.

We’re working to build a world that’s better for all, and we’re inviting everyone to come along. For us, better means treating our planet with respect. It means improving the lives of animals and the livelihoods of farmers. It means never cutting corners when it comes to doing business. Ultimately, it means better meals, enjoyed together. Our team is made up of people who collaborate and support one another. We’re always looking for outstanding people to join our mission! 

About the Role
The Logistics Analyst will be responsible for overseeing and optimizing our parcel shipping network. Through a combination of data analytics and relationship management, this hire will work on addressing specific issues pertaining to small parcel delivery. Sitting on the Logistics Team and reporting to the Head of Logistics, they will work closely with others on the Logistics team, ButcherBox customer service, and our carrier partners to identify areas of focus across our network that will improve internal KPIs and metrics.

Responsibilities
•Oversee ButcherBox’s parcel shipping network
•Work with 3rd party shipping partners and our internal Engineering & Data teams to ensure we are receiving all data with shipping events accurately
•Analyze shipping data to optimize the shipping network and find better ways to service our members
•Calculate on-time delivery percentages on a weekly basis
•Analyze member shipping communication email metrics
•Assist customer experience (CX) team on reported logistics issues; provide long term solutions to member feedback
•Analyze parcel delivery data to improve KPIs like reships, refunds, and damages
•Assist shipment claims team in identifying package failures
•Support the team with ad-hoc analysis requests of the shipping network

Requirements
NOTE: This is a Boston or remote based position, not field-based
•1+ years’ experience in e-commerce shipping or small parcel shipping
•Advanced Excel skills
•SQL proficiency
•Ability to work well in both an independent and team environment
•Thrives in a member obsessed, fast-paced environment where everyone takes accountability for their work

Nice-to-haves
•BA or similar degree - supply chain focus is a plus
•Experience working with (as a user) large amounts of data
•Experience working with small parcel carriers
What We Offer

Our Values
ButcherBox strives to maintain a supportive and encouraging environment. We value autonomy and transparency, and allow our employees access to all levels of the organization. We're an equal opportunity employer, and we're proud of the steps we've taken and continue to take to promote diversity and inclusion in our workplace. We're open to remote work, and even encourage our in-office employees to work from home a couple days a week.

Benefits
•Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits
•Financial: 401(k) with generous employer match, an annual discretionary performance bonus, profit bonus, and equity ownership in the company
•Time off: unlimited paid time off policy, an executive team that encourages a good work/life balance
•Personal growth: professional development opportunities, including free access to online learning programs
•Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement
•Others: subsidized commuter benefits and reimbursement for wellness membership

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, veteran status, or disability status. We will ensure all individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.