Vice President of Client Engagement and Marketing
United States
North America Corporate – Sales /
Full Time /
Remote
Are You Ready?
CAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For Life Sciences and Mission Critical industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field tested processes, and elite expertise developed over 30 years.
Our approach is simple because our Purpose informs everything we do:
We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.
At CAI, we are committed to living our Foundational Principles, both professionally and personally:
- We act with integrity
- We serve each other
- We serve society
- We work for our future
At CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards, but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity. For us, operational readiness isn’t simply a goal. It’s a way of life. Because tomorrow demands to be at the forefront of today. We do this through tireless effort, precision, efficiency and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done.
Job Summary:
We are seeking a Vice President of Client Engagement and Marketing to lead CAI’s global client engagement, account management, and marketing functions. This executive role is responsible for establishing and overseeing account management processes, supporting strategic planning and forecasting, and directing the overall business development strategy. The VP will provide dotted-line leadership to Directors of Client Engagement (DCEs) worldwide and will develop training programs and toolkits to enhance sales capabilities across the organization. Key responsibilities include leading sales strategy discussions, coaching on cross-selling and upselling, increasing visibility of CAI’s services, enhancing competitiveness through impactful presentations and support materials, and management and oversight of the Proposal Support team. The VP will also be accountable for submitting an annual global business development plan and budget, and reports directly to the Chief Executive Officer.
Job Requirements
Experience & Background
- Proven experience in sales leadership, account management, business development strategy, and marketing at a senior level.
- Demonstrated success in managing global or regional sales and account management functions.
- Experience in developing and executing strategic business development plans, sales processes, and marketing plans.
- Proficiency in delivering effective and winning proposals and bid defenses.
Leadership & Management
- Ability to establish and oversee account management processes and activities.
- Experience with dotted-line management of cross-functional or geographically dispersed teams (e.g., Directors of Client Engagement, Marketing and Account Managers, and Proposal Support team members.)
- Strong leadership skills with the ability to coach and mentor team members in sales techniques, including cross-selling and upselling.
Strategic Planning & Execution
- Ability to support and contribute to global forecasts, annual business planning, and strategic updates.
- Skilled in aligning regional strategies with overarching corporate goals.
- Proven ability to coordinate and lead strategic sales discussions and initiatives.
Training & Enablement
- Experience in creating and maintaining business development training programs and toolkits.
- Ability to equip internal stakeholders (CMs and other agents) with the knowledge and tools to improve sales effectiveness.
Communication & Client Engagement
- Strong presentation and communication skills to promote visibility of CAI's services and milestones to internal and external stakeholders.
- Capable of delivering compelling, customized responses to RFIs, RFPs, and major project interviews.
- Able to craft and deliver global account management plans and drive outcomes.
Tools & Competitive Positioning
- Proficiency in developing tools, templates, and content that support sales and business development activities.
- Ability to enhance competitive positioning through innovative and timely sales materials.
Planning & Reporting
- Ability to create and submit an annual global client engagement and marketing plan and associated budget.
- Comfortable developing and delivering meaningful and actionable reports for all stakeholders.
Qualifications:
- Extensive experience leading global sales and account management functions in a professional services or technical consulting environment.
- Demonstrated ability to craft and drive global marketing strategy.
- Proven track record in business development strategy, including setting regional strategies and coordinating global business development efforts.
- Demonstrated ability to support and contribute to global forecasts, annual planning cycles, and strategic business updates.
- Experience in managing and mentoring sales, business development, and proposal teams globally.
- Ability to create and maintain sales training programs and toolkits tailored to diverse global audiences.
- Skilled in crafting and delivering persuasive presentations in response to RFIs/RFPs and major client project interviews.
- Ability to build relationships with internal and external clients and promote new services and milestones effectively.
- Competence in submitting and managing business development plans and associated budgets.
- Familiarity with relevant industry trends and ability to translate market needs into sales strategies and service offerings.
- Comfortable reporting to executive leadership (e.g., CEO) and contributing to high-level business decisions.
Leadership Competencies
Apply Growth Strategies
- Integrates and balances big-picture concerns with day-to-day activities.
- Understands own area’s strengths, weaknesses, opportunities, and threats.
- Evaluates and pursues initiatives, investments, and opportunities based on fit with broader strategies.
- Stays abreast of key competitor actions and their implications or threats to the business.
Apply Commercial Acumen
- Creates and uses accurate conclusions from financial and quantitative information to drive performance.
- Promotes risk awareness and reviews risk management performance on a continuing basis.
- Forecasts accurately and finds new ways to improve profitability and reduce costs.
- Prepares realistic estimates of budget, staff, and other resources.
Meet Customer Needs
- Tracks performance against customer requirements, using existing tools.
- Identifies and anticipates customer requirements, expectations, and needs.
- Creates systems and processes that make it easy for customers to do business with CAI.
Manage Execution
- Identifies, clarifies and drives performance objectives for the organization and work unit.
- Monitors progress of others and redirects efforts- when goals change or are not met.
- Empowers employees and holds people accountable for achieving their goals.
Motivate Others
- Conveys confidence in others’ ability to do their best.
- Ensures that own positions address others’ needs and priorities.
- Promotes or asserts own positions and ideas with confidence and enthusiasm to drive a winning mindset.
Develop Others
- Inspires and coaches others to achieve beyond their own expectations.
- Provides honest, helpful feedback to others on their performance.
- Helps others identify and prioritize their development objectives.
- Promotes sharing of expertise and a free flow of learning across the organization.
Build Effective Teams
- Encourages others to set challenging goals and high standards of performance.
- Fosters a sense of energy, ownership, and personal commitment to the organization and its strategies.
- Celebrates and rewards significant achievements of others.
- Builds collaborative networks to drive innovation focused on customer or business requirements
- Challenges self and others to learn and develop to improve capabilities.
Lead Courageously and Safely
- Supports and drives a safe and inclusive work culture.
- Takes well-reasoned stands on important issues and always leads with integrity.
- Makes tough people and business decisions
- Recognizes and develops breakthrough ideas, safety at work, initiatives, and business ventures.
#LI-MV1
We are an equal opportunity employer; we are proud to employ veterans and promote a diverse culture in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all – our employees, our customers, and the broader society.
This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FCO.
