Customer Success Specialist - Middle East

Riyadh
Marketing – MENA
Full-Time
What is Cambly?
The Cambly app gives English learners instant 1-on-1 access to friendly native speakers over video chat 24/7. Students get an affordable and convenient way to practice their English and gain confidence.

Responsibilities:

    • Reply & solve customers inquiries & issues through social media & email
    • Collect feedback from students to improve the experience of Arab students
    • Advise the product team on how to improve the learning experience for students in the Middle East
    • Using customer insights to improve customer satisfaction.

Requirements:

    • Bachelor degree
    • Work experience (minimum 1 year)
    • Excited to help customers with day to day issues
    • Entrepreneurial spirit
    • Excellent Arabic & English written and verbal communication skills