Senior Product Manager - Digital Guest Journey
New York, NY
Product /
Full Time /
Hybrid
About the role
We're looking for a dynamic Senior Product Manager to help lead the evolution of our flagship product, the Digital Guest Journey. This role is at the heart of transforming how travelers interact with hotels, enhancing every aspect of the guest experience from the initial search to the final farewell. You'll pinpoint new opportunities and craft exceptional, intuitive solutions that delight both our clients and their guests.
At Canary, our Guest Experience Platform is the backbone of our promise to empower hoteliers, allowing them to enhance revenue, improve staff efficiency, and achieve unparalleled guest satisfaction. Our platform stands out for being entirely web-based, mobile-friendly, and designed with an intuitive, user-friendly interface that caters to all levels of tech expertise.
If you have a creative mindset, a passion for customer service, and a penchant for innovation, we'd love for you to apply. Join our pioneering team and help shape the future of hotel guest experiences.
Responsibilities
- Lead the ideation, technical development, and launch of innovative product solutions across the digital guest journey
- Work closely with engineering, design, marketing, sales, and other teams to bring products to market and develop and grow business opportunities
- Define and analyze metrics that inform the success of products, ensuring our solutions meet the highest standards of quality and user experience
- Understand Canary Technologies' strategic and competitive position and deliver products that are recognized best in the industry
- Conduct extensive user research and gather feedback to deeply understand the needs and challenges of both guests and hotel partners
- Make product decisions based on detailed analysis and a deep understanding of the market, user needs, and hospitality technology trends
- Foster a culture of innovation and continuous improvement, encouraging the team to think big and take calculated risks
Qualifications
- 5+ years of experience in product management, with a proven track record of successfully launching and managing user friendly digital products
- Exceptional analytical skills, with the ability to gather and interpret complex data to drive informed product decisions
- Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels
- Proven ability to manage multiple complex projects simultaneously and prioritize effectively in a fast-paced, dynamic environment
- Demonstrated experience in strategic planning and execution, with a focus on delivering exceptional customer experiences
Benefits
- Health Care Plan (Medical, Dental and Vision)
- Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
- Stock Option Plan
- Flexibility to visit and travel to our offices (SF, NY or Dallas)
- Paid Parental Leave
- Discount on Canary hotels
- A diverse, world-wide team
If you are a passionate and forward-thinking product manager who thrives in a fast-paced, innovative environment, and if you are excited about shaping the future of the hospitality industry, we would love to hear from you. Apply now and join us in revolutionizing guest experiences with Canary Technologies!
Please note that this job description is intended to provide a general overview of the position and does not encompass all responsibilities and tasks that may be required.
Canary Technologies is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
