Enterprise Customer Success Manager
Dallas, TX / San Francisco, CA / New York, NY
Customer Success /
Full Time /
Hybrid
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.
About the Role
As an Enterprise Customer Success Manager, you'll engage with the largest and most prestigious hospitality groups in the world.
Your role is crucial: you will ensure the success of strategic deployments, cultivate strong relationships with key stakeholders, and expand Canary’s product footprint within our enterprise accounts. You’ll work closely with our executive team and leaders across the company, playing a key role in steering Canary's strategic direction. Your impact will be visible at the highest levels of our organization, making this a unique opportunity to shape the future of hospitality technology.
Responsibilities
- Enterprise Deployment Leadership: Serve as the primary lead for enterprise project deployments, overseeing all phases from scoping through to successful delivery
- Foster Strong Stakeholder Relationships: Develop and maintain strong connections with client leadership, positioning Canary as a trusted partner.
- Facilitate Comprehensive Business Reviews: Regularly evaluate customer needs through detailed business reviews, addressing challenges and spotting expansion opportunities.
- Expand Product Footprint: Explore and realize avenues for greater adoption of Canary products through strategic upsells and cross-sells within the existing customer base.
- Promote Customer Advocacy: Transform satisfied clients into active promoters, amplifying the success stories of Canary Technologies’ impact.
Qualifications
- BA /BS5+ years in Account Management or Customer Success, preferably in hotel technology
- Demonstrated ability to lead, manage and deliver large-scale projects on schedule
- Excellent client-facing and internal communication skills, with the ability to communicate effectively with senior-level stakeholders
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
- Project Management Professional (PMP) certification is a plus, but not a requirement
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?
First off, we've added Canary Days to the calendar as company holidays to ensure that the team has time to recharge. Whether that means having an extended weekend each month or making sure there are sufficient breaks incorporated into the team's busy workweek, we want everyone to get the rest they deserve!
Second, we have a list clubs and perks listed below that create space for us to hang out:
Self Improvement Club: We meet each month and share our personal goals for the month. We are able to expense $75 towards any purchases that helped us achieve these goals.
Fireside Chat: We meet each month to discuss a wide range of issues. This group was started focused on women's issues and has expanded in scope over the last several months.
$50 to stay at any hotel that uses Canary Check-in
Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!
$500 travel reimbursement: We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!
