Senior Product Manager - Guest Messaging
New York, NY / San Francisco, CA
Product /
Hybrid
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.
Join us in shaping the future of hospitality!
About the Role
As the Senior Product Manager for Guest Messaging, you will play a crucial role in shaping and delivering innovative solutions that enhance the guest experience and drive customer satisfaction. If you have a creative mindset, a passion for customer service, and a penchant for innovation, we'd love for you to apply. Join our pioneering team and help shape the future of hotel guest experiences.
Responsibilities
- Own and drive the product vision, roadmap, and execution for Canary’s AI-powered Guest Messaging platform
- Collaborate with Engineering and Design to deliver intuitive, reliable, and high-impact features that help hotels automate and personalize guest communication
- Work closely with Sales, Customer Success, and Marketing to ensure strong product adoption and deliver measurable customer outcomes
- Deeply understand hotel staff workflows and guest needs through user research, customer interviews, and usage data
- Leverage data and customer insights to prioritize product decisions and iterate on features that improve activation, engagement, and retention
- Partner with stakeholders to translate business goals into clear product requirements and user stories
- Define and track key success metrics aligned with product and business objectives
- Stay current with trends in messaging platforms, AI, automation, and hospitality technology, bringing innovative ideas into the product
Qualifications
- 5+ years of product management experience, ideally in B2B SaaS, with a proven track record of launching successful features that drive measurable results
- Strong product intuition and customer empathy—you can identify valuable problems and craft elegant, effective solutions
- Experience working on messaging platforms, communication tools, or workflow automation is a strong plus
- Bonus: Experience with AI/ML products or in the hospitality industry
- Data-informed but customer-obsessed—you use metrics to guide prioritization and feedback to shape product direction
- A collaborative mindset—you work seamlessly with Engineering, Design, and Go-To-Market teams to drive outcomes
- Comfortable working in a fast-paced, high-growth startup environment with shifting priorities and high expectations
- Excellent communication and stakeholder management skills, with the ability to translate complex ideas into clear, actionable plans
$160,000 - $230,000 a year
The base salary range for our New York and SF offices for this role is $160,000-$230,000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate’s skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
