Senior Product Manager - Digital Guest Journey

San Francisco, CA
Product /
Full Time /
Hybrid
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.


About the role

We're looking for a dynamic Senior Product Manager to help lead the evolution of our flagship product, the Digital Guest Journey. This role is at the heart of transforming how travelers interact with hotels, enhancing every aspect of the guest experience from the initial search to the final farewell. You'll pinpoint new opportunities and craft exceptional, intuitive solutions that delight both our clients and their guests.

At Canary, our Guest Experience Platform is the backbone of our promise to empower hoteliers, allowing them to enhance revenue, improve staff efficiency, and achieve unparalleled guest satisfaction. Our platform stands out for being entirely web-based, mobile-friendly, and designed with an intuitive, user-friendly interface that caters to all levels of tech expertise.

If you have a creative mindset, a passion for customer service, and a penchant for innovation, we'd love for you to apply. Join our pioneering team and help shape the future of hotel guest experiences.

Responsibilities

    • Lead the ideation, technical development, and launch of innovative product solutions across the digital guest journey
    • Work closely with engineering, design, marketing, sales, and other teams to bring products to market and develop and grow business opportunities
    • Define and analyze metrics that inform the success of products, ensuring our solutions meet the highest standards of quality and user experience
    • Understand Canary Technologies' strategic and competitive position and deliver products that are recognized best in the industry
    • Conduct extensive user research and gather feedback to deeply understand the needs and challenges of both guests and hotel partners
    • Make product decisions based on detailed analysis and a deep understanding of the market, user needs, and hospitality technology trends
    • Foster a culture of innovation and continuous improvement, encouraging the team to think big and take calculated risks

Qualifications

    • 5+ years of experience in product management, with a proven track record of successfully launching and managing user friendly digital products
    • Exceptional analytical skills, with the ability to gather and interpret complex data to drive informed product decisions
    • Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels
    • Proven ability to manage multiple complex projects simultaneously and prioritize effectively in a fast-paced, dynamic environment
    • Demonstrated experience in strategic planning and execution, with a focus on delivering exceptional customer experiences

Benefits

    • Health Care Plan (Medical, Dental and Vision)
    • Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
    • Stock Option Plan
    • Flexibility to visit and travel to our offices (SF, NY or Dallas)
    • Paid Parental Leave
    • Discount on Canary hotels
    • A diverse, world-wide team
If you are a passionate and forward-thinking product manager who thrives in a fast-paced, innovative environment, and if you are excited about shaping the future of the hospitality industry, we would love to hear from you. Apply now and join us in revolutionizing guest experiences with Canary Technologies!

Please note that this job description is intended to provide a general overview of the position and does not encompass all responsibilities and tasks that may be required.

Canary Technologies is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?

First off, we've added Canary Days to the calendar as company holidays to ensure that the team has time to recharge. Whether that means having an extended weekend each month or making sure there are sufficient breaks incorporated into the team's busy workweek, we want everyone to get the rest they deserve!

Second, we have a list clubs and perks listed below that create space for us to hang out:

Self Improvement Club: We meet each month and share our personal goals for the month.  We are able to expense $75 towards any purchases that helped us achieve these goals.

Fireside Chat: We meet each month to discuss a wide range of issues.  This group was started focused on women's issues and has expanded in scope over the last several months.

$50 to stay at any hotel that uses Canary Check-in

Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!

$500 travel reimbursement: We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!