Customer Success Integrations Manager
New York, NY / Dallas, TX / San Francisco, CA
Customer Success /
Full Time /
Hybrid
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.
Join us in shaping the future of hospitality!
About the Role
We are seeking a Customer Success Integrations Manager to support and lead the execution of integration activations across Canary’s ecosystem of hotel technology platforms. This role bridges technical execution and customer enablement—playing a crucial part in ensuring smooth onboarding and configuration of integrations that power our most important hospitality workflows.
This role is ideal for someone with hands-on experience in hotel technology or hospitality operations, who thrives at the intersection of systems, stakeholders, and client success.
Responsibilities
- Integration Ownership: Lead the end-to-end execution of integration activations, including configuration, testing, validation, and troubleshooting across a wide range of hotel technology platforms.
- Technical Expertise: Develop a deep understanding of Canary’s integration architecture, supported platforms, and APIs to effectively manage integrations and guide both clients and internal stakeholders.
- Client Enablement: Serve as the primary point of contact for integration-related onboarding, ensuring clients experience a smooth, timely, and high-quality implementation process.
- Stakeholder Collaboration: Collaborate cross-functionally with Customer Success, Engineering, Product, and third-party vendors to align on integration requirements, timelines, and deliverables.
- Issue Resolution: Troubleshoot and resolve integration issues quickly, escalating complex technical problems as needed while maintaining clear communication with stakeholders.
- Process Improvement: Identify and implement opportunities to streamline integration workflows, reduce activation time, and improve scalability through documentation and best practices.
- Vendor Management: Liaise with external technology vendors (e.g., PMS, key locks, payments) to coordinate integration testing, gather technical documentation, and stay aligned on platform changes.
- Internal Enablement: Partner with the Integrations Architect and CS leadership to upskill teammates and support internal training on systems, tools, and standard operating procedures related to integrations.
Qualifications
- 3–5 years of experience in technical onboarding, integration management, or customer success roles in a SaaS or hospitality tech environment
- Demonstrated experience managing API-based integrations, ideally across PMS or hotel-related platforms
- Strong communication and stakeholder management skills, especially with cross-functional internal teams and third-party vendors
- Working knowledge of APIs, JSON, and webhooks preferred
- Experience coordinating multiple projects simultaneously with a high attention to detail
- Ability to translate technical issues into simple language for clients and CSMs
- Background in hotel operations or hospitality software implementation is strongly preferred
$90,000 - $130,000 a year
The base salary range for this role is $90,000-$130,000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate’s skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
