Product Lead - Digital Guest Journey

San Francisco, CA
Product /
Full Time /
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

We're seeking an innovative and visionary Product Lead to oversee our flagship offering: the Digital Guest Journey product. This role is pivotal in shaping the way travelers around the world interact with hotels in the digital age. As the Product Lead, you'll be entrusted with the roadmap, evolution, and success of the product, ensuring it remains at the cutting edge of industry trends and consistently delights our partners and their guests.

We are at an exciting juncture in our journey: Wyndham Hotels, a global leader in the hospitality industry, has chosen Canary Technologies to power their digital guest experience. This collaboration has accelerated our mission and expanded our reach, placing even greater emphasis on the continued excellence and evolution of our Digital Guest Journey product.

As the Product Lead for this offering, you will be at the helm of this transformation, shaping the way millions of travelers globally interact with hotels in the digital age. You will be entrusted with the roadmap, evolution, and success of the product, ensuring it exceeds the expectations of our esteemed partners, like Wyndham, and consistently delights travelers worldwide.


    • Own and define the product strategy and roadmap for the Digital Guest Journey, ensuring alignment with Canary Technologies’ broader vision and objectives.
    • Collaborate with cross-functional teams, including engineering, design, marketing, sales, and customer support, to drive product development and enhancements.
    • Gather and prioritize product requirements from stakeholders, both internal and external, transforming insights into actionable features.
    • Lead user research initiatives to continually understand and address the pain points, needs, and desires of both our hotel partners and their guests.
    • Analyze product performance metrics, customer feedback, and market trends to inform product iterations and enhancements.


    • 10+ years of experience in product management, with a proven track record of successfully launching and managing digital products.
    • Exceptional analytical skills, with the ability to gather and interpret complex data to drive informed product decisions.
    • Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
    • Proven ability to manage multiple complex projects simultaneously and prioritize effectively in a fast-paced, dynamic environment.
    • Demonstrated experience in strategic planning and execution, with a focus on delivering exceptional customer experiences.


    • Health Care Plan (Medical, Dental and Vision)
    • Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
    • Stock Option Plan
    • Flexibility to visit and travel to our offices (SF, NY or Dallas)
    • Paid Parental Leave
    • Discount on Canary hotels
    • A diverse, world-wide team
If you are a passionate and forward-thinking product leader who thrives in a fast-paced, innovative environment and is excited about shaping the future of the digital guest journey in the hospitality industry, Canary Technologies would love to hear from you. Apply now and join us in revolutionizing guest experiences!

Please note that this job description provides a general overview of the position and may not encompass all responsibilities and tasks.

Canary Technologies is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?

First off, we've added Canary Days to the calendar as company holidays to ensure that the team has time to recharge. Whether that means having an extended weekend each month or making sure there are sufficient breaks incorporated into the team's busy workweek, we want everyone to get the rest they deserve!

Second, we have a list clubs and perks listed below that create space for us to hang out:

Self Improvement Club: We meet each month and share our personal goals for the month.  We are able to expense $75 towards any purchases that helped us achieve these goals.

Fireside Chat: We meet each month to discuss a wide range of issues.  This group was started focused on women's issues and has expanded in scope over the last several months.

$50 to stay at any hotel that uses Canary Check-in

Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!

$500 travel reimbursement: We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!