Customer Success Manager

Dallas, TX
Customer Success /
Full Time /
Hybrid
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.


About You

We are looking for a highly motivated individual that can take on an array of responsibilities at a fast growing company. This individual will join Canary's Customer Success team as a Customer Success Manager. The role will be primarily responsible for post-sale interactions with customers.

At Canary, this function encompasses customer on-boarding, customer success operations, and account administration. Customer Success is a critical component of Canary’s team as you will serve as the key advocate for clients, and help build the playbook for future CSMs at Canary. The ideal candidate is someone with at least 2-5 years of experience at technology companies, and is an energetic self-starter who is eager to get his or her hands dirty while building this function. It is someone who is a self-starter, detail oriented, and open to taking on real responsibility.

Responsibilities

    • Understand the Canary product, as it is today and vision, to articulate value proposition clearly and effectively
    • Develop and improve current on-boarding processes to drive efficiency
    • Develop customer success processes, systems, and operations to ensure accurate tracking of customer data and health.
    • Interact with existing customers to identify pain-points, further business opportunities, and product ideas to ensure customer success; effectively communicate these items to the sales and product team to help direct the roadmap of the company
    • Manage all aspects of client on-boarding, including gathering information from customers, conducting webinar trainings and initial account setup

Skills

    • Ability to think on your feet and manage client questions and concerns
    • Comfortable working in a constantly changing environment
    • Ability to solve problems and develop scalable processes
    • Candidate will be detail oriented and meticulous in his/her organization and ruthless about time-management
    • Ability to pick up tasks quickly without much guidance in getting started
    • Candidate will be able to take feedback and adapt quickly
    • Ability to seize opportunities and open new doors for yourself and the company
    • Strong communication abilities
    • Confident and charismatic
    • Comfortable with technology

Experience

    • BA/BS
    • Prior SAAS experience
    • Minimum 2+ years of work experience
    • Prior experience in software and/or hospitality (preferred but not required)

Beneifts

    • Health Care Plan (Medical, Dental and Vision)
    • Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
    • Stock Option Plan
    • Flexibility to visit and travel to our offices (SF or NY)
    • Paid Parental Leave
    • Discount on Canary hotels
    • A diverse, world-wide team
We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?

First off, we've added Canary Days to the calendar as company holidays to ensure that the team has time to recharge. Whether that means having an extended weekend each month or making sure there are sufficient breaks incorporated into the team's busy workweek, we want everyone to get the rest they deserve!

Second, we have a list clubs and perks listed below that create space for us to hang out:

Self Improvement Club: We meet each month and share our personal goals for the month.  We are able to expense $75 towards any purchases that helped us achieve these goals.

Fireside Chat: We meet each month to discuss a wide range of issues.  This group was started focused on women's issues and has expanded in scope over the last several months.

$50 to stay at any hotel that uses Canary Check-in

Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!

$500 travel reimbursement: We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!