Data visualization project expert

London, England, United Kingdom /
Customer Happiness – Customer Happiness /
Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Join us and design your future.

About the team

Flourish, which recently joined the Canva family, is the world’s leading data storytelling tool. It enables anyone to create beautiful graphics and interactive stories without coding.

The team, mostly based in London, runs Flourish as a separate product while also adding new data storytelling features into Canva.

Since Flourish's launch in 2018, more than a million users have produced over 10 million graphics, which have racked up more than 20 billion views. Our customers range from leading newsrooms and Fortune 500 companies to NGOs, universities and government departments all over the world.

About the role

At Canva we believe data visualization is a critical visual communication tool for working professionals, businesses, students and educators alike.  But data visualization isn’t easy: getting to grips with Flourish and data storytelling concepts and best practices is something our customers need help, support and expert knowledge to master. 

This role will sit in the customer enablement team and is a critical contributor to the success of our customers and Flourish adoption.

You will be able to effectively communicate the benefits of, and how to use, Flourish and Canva.

Enabling customers to use our software to deliver their own projects, by helping to transform their data visualizations from static, uninspiring and complicated content into meaningful, beautifully engaging data stories. 

You will work closely with the Flourish support, content, customer success and Canva teams to offer expert advice and support. 

Empowering our business users to design with data and get the most out of our tools.

We are a diverse team of designers, developers, data and visualisation specialists all working together to add the “wow” factor to our customers’ data-driven content and storytelling. 

We are open to making this a part-time role to encourage working parents or people that need more flexibility to apply.

What you'll do

You’ll support some of our most important and biggest customers on many varied and interesting projects, helping enable their use and adoption of Flourish (and Canva) into their everyday work and giving them insight and ideas on how to make the best interactive data visualisation and storytelling content they can.

You will: 

*Become a Flourish product and data storytelling expert.

*Support the customer enablement team on all aspects of customer project work, including
-Providing guidance on how to use our software whilst giving advice on best practices and tips and tricks on data visualization.
-Answering any questions, problem-solving and supporting customers to get past any blockers and resolve any issues.
-Brainstorming and making examples. Use their data and your ideas to “Wow’ customers and show them the full potential of the Flourish and Canva tools.

*Build and maintain great working relationships with our customers. Listening carefully to their needs, understanding their data, objectives and audience. And knowing exactly what they want from their project. 

*Help us make our product even better: using your experience working with customers, together with your own ideas and insights, to help make Flourish and Canva better and easier to use. You’ll also help with basic testing, such as checking features on different devices or with different datasets and filing bugs on Github.

What we're looking for

We are seeking a bright, friendly person who is happy in a user-facing role.

You’ll make an important contribution to the company, creating successful, beautiful and engaging Flourish graphics with customers. Enabling them to see how our products add value to their business to increase adoption.

You are:

*A quick learner. You will become a product expert, data vis and storytelling specialist. You think logically and are creative, with a good eye for design and detail. 
*Proactive, taking on tasks on your own and knowing how to prioritize without being micromanaged. 
*Positive, friendly and helpful. Someone who can develop strong working relationships with team members and our customers.
*Confident in working in a customer-facing role, with large businesses and not-for-profits across the world.  
*An excellent communicator in written and spoken English, whether emailing or speaking to non-technical customers on their requirements or chatting to developers and designers on the team. 

Skills required:
*Relevant degree and/or experience with data visualization and ideally Flourish.

Bonus points if:
*You speak an additional European language
Working at Canva 

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 

Flexible hours and a hybrid working model which values work-life balance and gives you the option to choose how you best work 
Equity options to be truly a part of the Canva journey Unique and flexible leave so you can recharge, give back, support others or focus on your own professional development
Our very own Canva University, internal coaching and Employee Assistance Programs to help you be your best self
An annual Vibe & Thrive allowance for you to spend as you choose on personal education, wellbeing, home office and social connection. You know better than anyone how to Vibe & Thrive! 
Virtual and in-office clubs, events and celebrations for you to connect with your teammates
Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in
Support for family and carers including a parental leave policy that prioritises inclusivity recognises the diverse representations of modern families

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.