Support Analyst (PV)
Playa Vista, CA
IT – IT /
Full-time /
On-site
The Role
Canvas Worldwide seeks a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, macOS, iOS, Android, etc.), account maintenance, and cloud services. Additionally, you will assist in maintaining our technical knowledge base and inventory.
Key Duties & Responsibilities:
- Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel.
- Endpoint device creation, testing, and deployment
- Work to ensure proper SLA response times and security standards, escalating as needed.
- Create and maintain knowledgebase articles on solutions, processes, and workflow.
- Assist in preparing and enforcing logging and reporting procedures for end-user computing operations.
- Assist with inventory and provide oversight to management
- Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates
- Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues
- Be able to lift and transport computers and devices for setup and shipping
- Off-hours and emergency
Qualifications:
- At least two years of experience in a comparable position
- Strong communication skills, written and verbal, providing reliable support for associates
- Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe
- AV, Videoconference systems, and presentation support a plus
- Understanding cloud computing services, including Microsoft, Google, and AWS
$70,000 - $70,000 a year
