IT Service Desk
Warsaw, Mazowieckie, Poland
Tech&Engineering – IT Services - Service Desk /
Office /
On-site
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Join our dynamic IT Service Desk team! As our company continues to expand at an exciting pace, we're looking for a dedicated and skilled individual to step into a newly created IT Service Desk role. This position is crucial for ensuring our employees receive top-notch technical support and that our service quality remains uncompromised as our user base grows. If you thrive in a fast-paced environment and are committed to delivering excellent service, this could be the perfect fit.
Responsabilities
- Receiving and handling user requests in the scope of IT support
- Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for repair
- Creating user instructions and keeping them up to date
- Access granting to internal services/applications- Administration of the corporate messenger and mail system
- Keeping and maintaining IT Assets inventory
- Maintaining and updating IT asset inventory, ensuring proper documentation and control
- Assistance in device management- Assisting with the setup, maintenance, and improvement of audio-visual systems in meeting rooms
Requirements
- Strong interpersonal and communication skills to interact effectively with technical and non-technical users.
- Proficiency in various operating systems (Windows, macOS, Linux) and their installation, maintenance, and troubleshooting
- Responsible attitude toward assigned tasks and a keen eye for detail.
- Practical experience in managing global corporate IT systems (Google workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta)
- Excellent problem-solving skills and ability to diagnose and resolve technical issues.
- Strong communication skills, both written and verbal.- Experience with IT Asset Management Systems.
- Experience in a self-driven role within a technology-focused organization.
- Experience in diagnosing and resolving hardware, software, and network issues.
- Familiarity with networking concepts (TCP/IP, VPN etc.,).
10,000 zł - 12,166 zł a month
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.
