Back Office Officer with Arabic (Payments)
Sofia City, Bulgaria
Operations – BO - Payments /
Hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are seeking a detail-oriented and reliable Back Office Officer with Arabic for Payments team to support the day-to-day processing of global payment transactions, including fund inflows and outflows. This role plays a critical part in ensuring timely, accurate, and compliant execution of all payment operations while collaborating with internal teams and external banking partners. It is ideally suited to someone with strong knowledge of international payments, a keen eye for detail, and the ability to identify financial crime risks.
Responsibilities:
- Process daily payment transactions (fund-in and fund-out), ensuring accuracy and timeliness.
- Coordinate with AML, Compliance, Customer Support, Accounting, and Sales teams to resolve back-office and payment-related matters.
- Liaise with payment service providers and banks to facilitate seamless transaction processing and issue resolution.
- Provide support on banking transactions and troubleshoot operational issues as they arise.
- Monitor transactions for signs of financial crime such as money laundering or terrorist financing, escalating high-risk activities as appropriate.
- Contribute to continuous improvement initiatives in payment operations.
- Undertake additional tasks and responsibilities as assigned in line with business needs.
Requirements:
- Excellent communication skills and the ability to collaborate effectively across multiple departments.
- Exceptional organisational skills and keen attention to detail.
- A proactive and adaptable mindset, with the ability to manage shifting priorities in a dynamic environment.
- Fluency in English and Arabic is essential.
- Demonstrated experience in payment operations or financial transaction processing, ideally within a fintech or regulated financial institution is nice to have.
- Strong understanding of international payment systems, banking processes, and transaction workflows is nice to have.
- Familiarity with AML/CTF regulations, with the ability to detect and escalate suspicious or high-risk activities is nice to have.
- Willingness to work on a rotating shift schedule (Monday to Friday): 9:00 AM - 6:00 PM and 3:00 PM - 12:00 AM.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
