Lead Product Owner - Onboarding Operations
Warsaw, Mazowieckie, Poland / Sofia City, Bulgaria / London, England, United Kingdom / Limassol, Cyprus
Product – Product Management /
Hybrid /
Hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We’re looking for a Lead Product Owner to drive the vision, roadmap, and delivery of our Onboarding Operations product area. You’ll lead other Product Owners, partner with cross-functional teams (Engineering, Design, Data, Legal, Security, Compliance), and work closely with senior stakeholders within the product team as well as business and technology communities to optimise onboarding processes.
Your key customers will be the operations and back office teams and your main goals will include supporting the improvement and optimisation of this operational workload for them - looking for opportunities to simplify, refine, and automate. Product owners at Capital.com run single-threaded teams and so need to be comfortable working across multiple disciplines and providing leadership in both subject and line management domains.
Your responsibilities:
- Own product vision, strategy, and execution for onboarding operations.
- Improve operational workflows by simplifying, automating, and reducing errors.
- Drive measurable impact on client satisfaction, resolution times, and process efficiency.
- Lead and mentor product teams and foster a high-performance, customer-driven culture.
- Manage stakeholders, secure alignment, and influence cross-company initiatives.
We’re looking for:
- 5+ years of experience in product leadership within fintech, banking or regulated industries.
- Familiarity with global Financial Services onboarding regulations (UK, EU, MENA).
- Strong understanding of customer insight and analytics, with the ability to convert raw data into actionable roadmap priorities.
- Ability to balance user needs, technical constraints, and compliance requirements.
- Hands-on knowledge of onboarding, ID&V platforms, and global financial regulations.
- Technical aptitude, allowing to comfortably engage in design and engineering discussions at depth.
- Proven ability to mentor teams, manage stakeholders, and deliver impact.
If you’re ambitious, data-driven, and passionate about building seamless onboarding experiences in a fast-paced fintech environment we’d love to hear from you.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.
