Technical Support Manager

Warsaw, Mazowieckie, Poland
Teams – Tech&Engineering /
Hybrid /
Hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 

Capital.com is pioneering the fintech revolution, making financial markets accessible to over 4 million users worldwide.

We are currently seeking a dedicated individual with exceptional managerial skills to join us as Tech Support Manager, leading our Technical Support team members based in Australia and Poland.

Responsibilities:

    • Lead and manage the Technical Support team (spread across the world), providing mentorship and guidance to team members
    • Own and optimize technical support processes, ensuring alignment with company goals and efficiency
    • Foster a collaborative team environment to resolve issues and improve overall service quality
    • Motivate and support team members in their professional development and growth
    • Ensure adherence to SLAs and performance metrics

Requirements:

    • 3+ managerial experience in a technical support or IT service management environment
    • Strong leadership skills with a track record of developing and motivating teams
    • Excellent communication and interpersonal skills
    • Strong analytical and problem-solving abilities
    • Experience with process improvement and optimization
    • Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus
    • Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plus
    • English level B2 or higher

What you get in return:

    • You will join the company, that cares about work and life balance
    • Annual Bonus based on the performance review cycle
    • Family Medical Insurance, Pension fund, MyBenefit system and Multisport for CoE
    • Generous Annual Leave Policy (26 days of paid leave for B2B and CoE)
    • Hybrid working model (3 days from our modern office and 2 days fully remotely)
    • Comprehensive Workation Policy with 30 more remote days available.
    • Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts. 
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.