Customer Support Specialist with English

Sofia City, Bulgaria
Teams – Business Performance /
Office /
On-site
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 

Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.
We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Sofia, Bulgaria!

Key responsibilities:

    • Support our clients at all levels
    • Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
    • Assist clients with the KYC procedure
    • Provide a tour around the trading platform
    • Build client trust and satisfaction through professional support and training
    • Be keenly aware of the competitive landscape and understand financial markets
    • Collect clients’ feedback and analyze how clients’ experience can be improved
    • Keep open communication between the departments to resolve any issues

Requirements:

    • Proficiency in English - C1+ level
    • Advanced interpersonal and communication skills
    • Ability to listen to clients and your team’s needs and find solutions
    • Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)
    • Excellent communication skills, both verbal and written

What we offer:

    • Outstanding equipment
    • Annual Performance Review Cycle
    • Extensive training at the beginning of your journey
    • Referral program
    • Annual discretionary bonuses
    • Remote weekend and night shifts
    • Great friendly and professional working environment
    • Challenging assignments in a local and international environment
    • Medical insurance & paid sick leave
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.