Back Office Officer - Onboarding (KYC)
Limassol, Cyprus
Operations – BO - Onboarding /
Hybrid /
Hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Client Documentation and Compliance Review and verify client identification documents in line with KYC and AML regulations.
- Ensure all required forms are completed correctly and that client information is accurate and compliant with applicable legal and regulatory standards.
- Oversee the end-to-end onboarding process for new clients, ensuring timely and efficient account activation.
- Collaborate with the compliance team to identify and escalate any risks or inconsistencies found in client documentation.
- Assist clients in completing onboarding requirements, providing guidance and support where needed.
- Accurately input and update client information in the CRM and other internal systems.
- Maintain up-to-date and accurate client records, ensuring data integrity and confidentiality at all times.
- Generate regular reports on onboarding progress, client issues, and compliance concerns for management review.
- Maintain comprehensive and organized documentation of client communications and onboarding activities, ensuring readiness for audits or regulatory reviews.
Requirements:
- Bachelor’s degree in Business Administration, Finance, Economics, or a related field (preferred).
- Previous experience in a back office, compliance, or customer support role in a financial services or trading environment is highly desirable.
- Familiarity with financial products (stocks, CFDs, crypto, etc.) and trading platforms is an advantage.
- Proficient with CRM systems, MS Office Suite (Excel, Word, etc.), and database management tools.
- Experience with trading platforms (e.g., MetaTrader, Capital.com platform) and KYC/AML tools is a plus.
- Knowledge of financial regulations such as MiFID II, GDPR, and KYC/AML requirements.
- Understanding of industry standards for onboarding processes and customer verification.
- Strong attention to detail with the ability to identify discrepancies and ensure accuracy.
- Excellent communication skills (both written and verbal) for dealing with clients and internal teams.
- Strong problem-solving skills and the ability to work under pressure.
- Business level proficiency in English or above (equivalent to B2 or above in CEFR).
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
