Operations Applications Analyst

Remote /
Operations – Operations /
Are you an enthusiastic, intrinsically-motivated professional with a passion for serving clients and customers?
Then CCMR3 is the place for you. 

Life at CCMR3
At CCMR3, we work hard and aren’t afraid to innovate and present new ideas. Our office in the historic Armory Square of Syracuse, NY is full of other self-driven and ambitious individuals who have a healthy respect for the daily grind, yet value work/life balance.
With a culture similar to many startups, our nimble team moves with speed and precision, and every employee has the opportunity to grow, thrive and have a direct impact on company success. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved in strategic oversight and business operations, as well as the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

What You'll Do

    • Provide direct support to the Operations team and Senior Systems Operations Analyst as it relates to developing the company’s tech stack, process improvements and vendor management.
    • Document and obtain approvals on business requirements needed for new or existing system functionality.
    • Ability to quickly learn new application systems and their ability to enhance business and technology processes.
    • Determine specific inputs required to operate an application and have the ability to define outputs the system or application should produce.
    • Create highly detailed functional testing plans and functional specification documentation related to all application development and maintenance.
    • Key member in department and organizational projects across multiple applications.
    • Plan, develop, test and integrate systems solutions to enable business lines and/or departments as well as special Client requests.
    • Confirm software solutions by conducting tests and modifying code and/or configuration.
    • Involvement in the creation and modification of departmentalized account workflows to facilitate effective business process.
    • Administer quality control of application system functionality to ensure data integrity and system synergy with all peripheral device.

What You'll Need

    • Bachelor’s Degree in Computer Science, Information Technology or related field
    • 4+ years’ experience as an applications analyst, with preference given to ARM industry experience.
    • Ability to multitask between critical projects.
    • Excellent computer skills, with advanced proficiency in all MS office products.
    • Strong understanding of computer languages, such as SQL, C#, Python, and Java.
    • Experience working with Apache NiFi business automation software preferred.
    • Strong understanding of collection software, including but not limited to SaaS CRM software and SaaS Dialer platforms. 
    • Excellent written and verbal communication skills
    • Ability to communicate technical problems and solutions to non-technical users and stakeholders of the organization.
    • Ability to maintain confidentiality as it relates to customer accounts as well as internal disciplinary actions/records, and obtain security clearance if required.
    • Strong organizational and time management skills along with a high degree of attention to detail
    • Ability to foster and maintain a collaborative working environment
Why You Should Join CCMR3
We offer competitive amenities, opportunities, events, and programming that support the interests of our team, while furthering the culture and environment recognized by the Central New York Business Journal as one of the region’s best workplaces. Some of the benefits you can expect when you join CCMR3 include:
·         100% coverage of monthly health insurance premiums
·         Competitive PTO and vacation policies
·         Company 401(k) plan with employer contributions after one year
·         Gym access and memberships, with personal trainers, and certified nutritionists on staff
·         Company-sponsored training and certification opportunities
·         Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
·         Ongoing volunteer opportunities to give back to your community

If you're ready to advance in your career while helping to change the face of the collection industry, apply today.

CCMR3 is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. CCMR3 is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.