CaptivateIQ - VP of Technical Services

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Work Authorization

Will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B, O-1, TN, etc.) to legally work in North America?
- Yes
- No

Location Requirement (All)

Which of the following best describes your current situation? (Select one)
- I currently live near Menlo Park, CA & can to work a hybrid in-office schedule
- I currently live near Austin, TX & can to work a hybrid in-office schedule
- I currently live near Raleigh, NC
- I currently live near Nashville, TN
- I currently live near Toronto, Canada
- I am in the process of relocating near one of these cities
- I do not currently live near any of these locations and am not interested in relocating

VP, Technical Services

The mission of this role is to unite our Professional Services, Customer Education, and Technical Support teams under a single, cohesive strategy. Which of the following best describes your experience in leading this type of cross-functional integration?
- I have held a senior leadership role in one of these functions: Professional Services, Customer Education, or Technical Support.
- I have held a senior leadership role in two of these functions: Professional Services, Customer Education, or Technical Support.
- I have held a senior leadership role in all three of these functions: Professional Services, Customer Education, and Technical Support.
- I have not held a senior leadership role in any of these function yet.
This role is focused on a significant shift toward a fully self-service, AI-powered customer journey. Which of the following best reflects your experience with this type of digital transformation?
- I have architected and led a company-wide shift to a self-service or product-led model, resulting in a measurable reduction in support dependency.
- I have led the implementation of specific self-service tools, such as knowledge bases or AI-assisted chatbots, that improved efficiency.
- I have supported the implementation of self-service initiatives as a key contributor.
- I have no direct experience with these types of projects yet
Optional: Why does this role at CaptivateIQ excite you, and what unique vision would you bring to transforming our customer experience?

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

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Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status

Demographic Survey for CaptivateIQ

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. Information obtained will be kept separate from your name or job application. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts.

I identify my ethnicity as
Select all that apply
- White / Caucasian
- Hispanic, Latino, or Spanish origin
- Black or African American
- Asian
- Native Hawaiian or other Pacific Islander
- Indigenous Peoples, First Nations, Native American, or Alaska Native
- Middle Eastern or North African
- Some other race, ethnicity, or origin
What gender do you identify as?
- Female
- Male
- Non-binary

By applying for this position, your data will be processed as per CaptivateIQ Privacy Policy.