Connected Care Guide
Remote
Clinic Support – Scribe /
Full-Time /
Remote
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
• 120+ locations and growing, along with vast virtual coverage
• 1 million+ patients to-date
• 2,000+ caring clinicians and support staff serving their communities
• Backed by investors such as CVS Health Ventures and Blackstone Horizon
Carbon Health is looking for an experienced Medical Scribe who is excited to take on a new role built around the patient experience end-to-end. Along with our "Connected Care Guides", we are building a virtual-first primary care program that marries accessibility and convenience with comprehensive care and value. As a virtual Connected Care Guide, you'll be the first and last interaction our patients have during their visit, but you'll also provide support during their visit and follow up interactions.
As a member of this growing team, you have a unique opportunity to help shape our virtual-first, outcomes-based care delivery model – from influencing our custom EMR to designing clinical workflows to informing our mobile app experience. This is a great opportunity to grow your knowledge and experience and build upon this role and team! Tech savviness, attention to detail, time management skills and genuine care towards other are necessary to thrive in this position.
This is a REMOTE role and open to candidates anywhere in the U.S. Ideal candidates will be located on the east coast, but we will consider all qualified candidates who are comfortable working eastern time zone business hours.
This role is (4) 10 hour days Monday-Thursday 8am-6pm! REQUIRED TRAVEL/PAID TRAINING in Boston, MA December 12-15.
What You'll Do
- Triage situations & schedule appointments (via phone & video)
- Be the centralized point of contact for our virtual patients
- Introduce the Carbon Health app to patients and help them navigate this new model of care delivery
- Own the response and actions related to handling faxes, live chats, emails and secure messages via the Carbon Health App
- Collect and verify insurance information and copayment from patient
- Complete accurate and exact documentation including:
- Administrative work such as writing referrals and preparing lab paperwork
- Help patients follow through on their care plans e.g check-in with them on their health goals; remind them what they should be tracking.
- Develop and suggest process improvements that will have a direct impact on the benefit of patients, clinicians, colleagues and overall operations
-patient medical history, history of present illness, review of systems, and physical exam
-Clinician-dictated diagnoses, procedures and treatments performed, patient education and discharge instructions
About You
- Minimum 1 year or more of defined Medical Scribe experience (specifically Primary or Urgent Care required, virtual a plus)
- -Due to the needs of this role, the above is a requirement. Partial scribing in a healthcare role such as Medical Assistant, etc. cannot be considered at this time.
- Must have a designated workspace free from noise and distraction where you are able to discuss sensitive information
- Experience using Apple products, including iPads, Mac desktops and Google business Suite apps (ideally in a professional setting)
- Ability to communicate clearly and professionally, providing exceptional friendliness, empathy, and customer service via phone and video
- Experience with medical insurance and medical terminology (training is provided)
- Ability to work well independently and with a team
- Typing speed of 70+wpm
Perks
• Forward-thinking, transparent, and inclusive company culture
• Competitive salary, with weekend and holiday increased pay
• Paid time off, paid sick leave, learning time off
• Comprehensive benefits package effective day one, including medical, dental & vision insurance
• 401k with employer match and pre-tax commuter benefits (transit and parking)
• Paid Sabbaticals at eligible time of service milestone years
• FSA, HSA, and dependent care options
• Employee referral bonus program, employee resource groups, and professional development
• Company provided high quality scrubs
*All benefits dependent on role and eligibility
All candidate email communication will be done through an @carbonhealth.com email address. If you ever receive communication regarding a job posting from an entity that does not match that or seems concerning, please contact people@carbonhealth.com.
Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we meet patients where they are by delivering care across a variety of access points, including in-person clinics and virtual care. Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners.
We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.
