Connected Care Guide

Remote /
Clinic Support – Scribe /
/ Remote
At Carbon Health, we believe everyone deserves good health. We have diverse and passionate teams who lead by example to expand what's possible in healthcare and further our mission of making great healthcare accessible.

• 135+ clinics in 16 states and growing
• Ranked on Inc. 5000's list as the 2nd-fastest-growing private company in the U.S. in 2021
• Recognized as a LinkedIn Top 50 Startup in 2020

COVID Vaccination Requirement for Candidates Seeking Employment: Carbon Health, as both a healthcare provider and a federal contractor, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. Carbon Health has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with Carbon Health will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date unless a medical or religious exemption has been approved and a reasonable accommodation has been granted; and (2) submit proof of vaccination prior to their start date. The preceding is a condition of employment with Carbon Health.

Carbon Health is looking for an experienced Medical Scribe who is excited to take on a new role built around the patient experience end-to-end. Along with our "Connected Care Guides", we are building a virtual-first primary care program that marries accessibility and convenience with comprehensive care and value. As a virtual Connected Care Guide, you'll be the first and last interaction our patients have during their visit, but you'll also provide support during their visit and follow up interactions.

As a member of this growing team, you have a unique opportunity to help shape our virtual-first, outcomes-based care delivery model – from influencing our custom EMR to designing clinical workflows to informing our mobile app experience.   This is a great opportunity to grow your knowledge and experience and build upon this role and team! Tech savviness, attention to detail, time management skills and genuine care towards other are necessary to thrive in this position.

This is a REMOTE role and open to candidates anywhere in the U.S. Ideal candidates will be located on the east coast, but we will consider all qualified candidates who are comfortable working eastern time zone business hours.
This role is (4) 10 hour days Monday-Thursday 8am-6pm! REQUIRED TRAVEL/PAID TRAINING in Boston, MA December 12-15.

What You'll Do

    • Triage situations & schedule appointments (via phone & video) 
    • Be the centralized point of contact for our virtual patients
    • Introduce the Carbon Health app to patients and help them navigate this new model of care delivery
    • Own the response and actions related to handling faxes, live chats, emails and secure messages via the Carbon Health App
    • Collect and verify insurance information and copayment from patient
    • Complete accurate and exact documentation including: 
    • -patient medical history, history of present illness, review of systems, and physical exam
      -Clinician-dictated diagnoses, procedures and treatments performed, patient education and discharge instructions
    • Administrative work such as writing referrals and preparing lab paperwork
    • Help patients follow through on their care plans e.g check-in with them on their health goals; remind them what they should be tracking.
    • Develop and suggest process improvements that will have a direct impact on the benefit of patients, clinicians, colleagues and overall operations

About You

    • Minimum 1 year or more of defined Medical Scribe experience (specifically Primary or Urgent Care required, virtual a plus)
    •   -Due to the needs of this role, the above is a requirement. Partial scribing in a healthcare role such as Medical Assistant, etc. cannot be considered at this time.
    • Must have a designated workspace free from noise and distraction where you are able to discuss sensitive information
    • Experience using Apple products, including iPads, Mac desktops and Google business Suite apps (ideally in a professional setting)
    • Ability to communicate clearly and professionally, providing exceptional friendliness, empathy, and customer service via phone and video 
    • Experience with medical insurance and medical terminology (training is provided)
    • Ability to work well independently and with a team
    • Typing speed of 70+wpm
• Forward-thinking, transparent, and inclusive company culture
• Competitive salary, generous paid time off, learning time off, company provided high quality scrubs
• Comprehensive benefits package including medical, dental & vision insurance
• 401k employee contributions and pre-tax commuter benefits (transit and parking)
• FSA, HSA, and dependent care options
• Employee referral bonus program, employee resource groups, and professional development through Udemy Business
• All benefits dependent on role and eligibility

Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we provide patients with omnichannel care, designed to meet them where they are by delivering care across a variety of access points, including in-person clinics, virtual care and remote patient monitoring (RPM). Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners.

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.