Client Service Manager (2024-0136)
Calgary, AB
Glenmore Park – RCTP 1 East /
Regular Full-Time /
On-site
Here’s your chance to be a part of our story! Carewest is one of Calgary’s leaders in exceptional care and we are looking for passionate helpers to join our team.
At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships, Excellence, Accountability and Teamwork guide how we provide care to those who need it the most.
With a strong focus on delivering quality care & safety to our residents & clients we strive to attract innovative thinkers looking for a rewarding career.
Help us make a difference and connect with us today!
The Opportunity
Carewest is a wholly owned subsidiary of AHS. Carewest specializes in the continuing care sector and is the only post-acute short
stay inpatient provider in Calgary. The role will include overseeing day to day operations, innovative program planning,
implementation and evaluation that meet the needs of our clients and families, effective and efficient operational utilization of
resources and strong collaboration with internal and external stakeholders.
Program summary:
This position will oversee a 34 funded bed unit on the Enhanced Rehabilitation Community Transition Program (ERCTP) unit at
Carewest Glenmore Park with an additional 2 surge and 2 overcapacity beds. This unit provides post-acute complex rehabilitation for
Calgary zone.
Position Details:
Bi-weekly Hours: 77.50
FTE: 1.00
Shift: Days
Shift Times: 0800-1615
Union: Non Union Management
Required Qualifications & Experience:
- Bachelor's degree in either Nursing, Physiotherapy or Occupational Therapy.
- Current registration with appropriate professional licensing college
- Minimum of 5 years in a clinical operational leadership health care role
- Progressive leadership experience in a healthcare environment; including leadership of teams of significant size, complexity and
- diversity.
- Demonstrated ability to manage change and create innovative solutions for complex and diverse issues
- Demonstrated ability to communicate effectively both written and verbal and engage with internal and external stakeholders
- Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and
- the ability to inspire and build confidence in others
- Commitment in building teams towards a common purpose
- Proven ability to foster both internal and external partnerships
- Build relationships with foundations and committees within Alberta
- Knowledge and experience in the application of conflict resolution strategies
- Client and Family focused with a commitment to providing high quality services
- Ability to continually analyze effectiveness of strategies and implement quality and process improvements.
- Demonstrates respect for culture and diversity
- Able to demonstrate competence in the development of new programs and services to meet the needs of the population.
- Previous experience managing in a unionized environment.
Preferred Qualifications:
- In addition to the required qualifications a Master's degree in Nursing, Physiotherapy, Occupational Therapy, Business, Health Administration or Leadership.
- Rehabilitation experience
- PROSCI change management modules or certification
- LEAN, Six Sigma, or AHS AIW modules
- Accreditation experience
About Carewest:
We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.
We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for both seniors and others requiring specialized care. With 13 locations across Calgary and a team of over 3000 employees, we offer a diverse, interdisciplinary, and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow, and excel with us.
Successful applicants not currently working for Carewest will need to provide a suitable police records check and vulnerable sector screen. Successful applicants may need to provide immunization records for positions in certain environments. Carewest is an equal opportunity employer and values the diversity of the people and communities we serve. We are committed to attracting, engaging, and developing a diverse and inclusive workforce. For more information on Carewest, please visit our website at carewest.ca.
