This role is responsible for overall Air Cargo Imports related activities of assigned Region.

 Commercial responsibility within his/her area towards the head of the department

 Handling of business cases in the area of air cargo import shipments and delivering of shipments

 Organization of cargo routings through other Hubs and distribution to branch offices

 Creates SOP’s (Standard Operating Procedures)

 Pricing and calculation; makes offers to customers and partners

 Accepts offers and optimizes the organization of transport

 Price negotiations with airlines and General Sales Agents (GSA)

 Responsible for position results of shipments

 Compiles and/or control the monthly bordero report for his/her team

 Monitors the completion of procedures for dispatching and delivering of shipments (entering electronic data, cover of insurance etc.)

 Keeps contact with agents

 Trouble Shooting - adjusts complaints and handles claims together with legal department

 Issues obligatory instructions, directives and information in his/her field of responsibility and monitors compliance and performance

 Optimizes the service-level

 Arranges the training of the teammates and trainees

 Knowledge of the standard operation procedures and systems like AS 400, S.P.O.T.

 Knowledge of loadability in aircraft and of ULD (Unit Load Device)