 Responsible for managing one or more identified customer accounts and be the single point of contact for the customer within the company Organization

 Responsible for delivering the budgeted revenues and gross margins through deep selling and cross selling of products/services to the customers.

 Be the first point of contact for –

 Agreeing on the scope of services and the KPI’s for measuring the quality of service delivery

 Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer

 Disseminating the SOP and KPI’s across the product teams and training the teams on the same

 Driving the individual customer service executives to ensure that the service delivery is as per agreed KPI’s

 Identifying opportunities for expanding services and organizing meetings with individual product heads tonnage the entire process up to closure(commercial agreement included)

 Escalation point where service issues arise which are not properly handled by the individual Customer service or Operations within the product.

 Renewal of contracts and commercial terms at regular intervals.

 Ensuring that the SOP and KPI’s are circulated to the concerned people within the company network where required

 Ensuring regular reporting of KPI’s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any

 Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer

 Responsible for total customer satisfaction and resolution of all issues with the customer

 Escalating open issues which are beyond agreed timelines within company or the customer organization as the case maybe till they are resolved

Company Introduction:

 

cargo-partner is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 160 offices in over 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.

 

As a family-owned business, we are very employee-oriented and want to work with you to develop your career and personal goals. Take a look at our Mission & Vision.

Find out more about cargo-partner from our Youtube channel

Learn about Life at cargo-partner here

 

If you are looking for a challenging position in an innovative and dynamic international company, we want to get to know you!

 

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