Service Advisor- Post Delivery
Sydney HQ (Euston Road)
Customer Experience /
Full-time /
On-site
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.
Tap into your automotive expertise to elevate our customer journey. As the point of contact post-delivery, you'll dive into any car-related questions or issues with innovative problem-solving, making sure every Carma customer enjoys an unforgettable experience!
What you'll be doing
- Manage the post-delivery space, owning every question - from Apple CarPlay mysteries to the odd squeaky brake
- Get inventive with your problem-solving, finding smart solutions to resolve the issue over the phone
- Team up with Carma’s Engine Room (workshop) when needed and work as a team to get our cars back on the road!
- Organise the return for any customer who decides the car’s not the right fit for them
- Be that ‘go-to’ person for our Sales & Customer Experience team- help them out with any car related questions, no matter how big or small!
- Update our systems as you go, making sure you’ve captured all of the important stuff
Okay, let's talk about you
- Solutions focused- you love to think outside the box & if there’s something you don’t know, you’ll find a way to learn!
- A strong communicator- you know how to deliver the good (and the not so good) news
- An automotive expert- maybe you’re a Technician who loves working with customers, or a Service Advisor who can diagnose any problem
- Naturally customer focused- you’re happy to jump on the phones and help them out in any way you can
- Able to drive in NSW with a full licence
What's in it for you?
- Employee discounts on Carma cars, car parts and NRMA breakdown cover
- Enjoy that Monday-Friday life with the option to work from home one day a week
- Great company culture - we love a social event, from team breakfasts, to end of month drinks or milestone celebrations, we celebrate all the wins!
What you'll be doing
- Manage the post-delivery space, owning every question - from Apple CarPlay mysteries to the odd squeaky brake
- Get inventive with your problem-solving, finding smart solutions to resolve the issue over the phone
- Team up with Carma’s Engine Room (workshop) when needed and work as a team to get our cars back on the road!
- Organise the return for any customer who decides the car’s not the right fit for them
- Be that ‘go-to’ person for our Sales & Customer Experience team- help them out with any car related questions, no matter how big or small!
- Update our systems as you go, making sure you’ve captured all of the important stuff
Okay, let's talk about you
- Solutions focused- you love to think outside the box & if there’s something you don’t know, you’ll find a way to learn!
- A strong communicator- you know how to deliver the good (and the not so good) news
- An automotive expert- maybe you’re a Technician who loves working with customers, or a Service Advisor who can diagnose any problem
- Naturally customer focused- you’re happy to jump on the phones and help them out in any way you can
- Able to drive in NSW with a full licence
What's in it for you?
- Employee discounts on Carma cars, car parts and NRMA breakdown cover
- Enjoy that Monday-Friday life with the option to work from home one day a week
- Great company culture - we love a social event, from team breakfasts, to end of month drinks or milestone celebrations, we celebrate all the wins!
At Carma, we’re all about fostering an amazing culture, where you can bring your best self to work! We value collaboration, innovation and having a laugh at work. Plus, we’re committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!) we’d love to hear from you. And don’t forget to let us know if you need any reasonable adjustments during the interview process.
