Director of Organization Enablement
Raleigh, North Carolina
North Carolina – Operations /
Full-Time /
Remote
Kind Behavioral Health is a leading provider of Applied Behavior Analysis services, dedicated to improving the lives of children with Autism Spectrum Disorder by providing life-changing treatment, in an environment in which all are encouraged to THINK BIG, HAVE FUN, DO GOOD, and BE KIND.
We deliver treatment through individualized plans of care, and target socially significant behaviors, enabling the clients we serve to lead more independent, fulfilling lives. As a member of Kind Behavioral Health, you will contribute to our mission, bringing our shared values alive in your work and daily interactions with clients, caregivers, team members, and our community.
As a rapidly growing organization in which strategic execution and change-management are critical success factors, we are looking to bring on a Director of Organization Enablement who will drive the coordination, management, and execution of cross-functional projects and strategic initiatives for the organization. Responsible for quarterbacking the development and successful roll-out of key systems and processes, as well as the communication plans to the broader organization, this role will have a direct impact on our metrics and decision making, and improve the quality, efficiency, effectiveness, and scalability of what we do. This role reports to the Chief Operating Officer and is a member of the leadership team with company-wide visibility and scope of influence.
Roles/Responsibilities
- Define and lead key cross-functional projects and process improvements across the organization, particularly those which will streamline and improve business execution and value creation
- Develop and manage project plans and coordinate cross-functional meetings to drive strategic initiatives from conceptualization to implementation, as well as continuous improvement efforts beyond initial launch
- Serve as a liaison between cross-departmental stakeholders, bringing together clinical, operational, and people team members to drive alignment, understanding, and collaboration organization-wide
- Oversee company-wide communication and related training on all current and upcoming strategic changes; Work with project leaders to ensure communication and dissemination plans ensure transparency, alignment, buy-in and excitement across all stakeholder groups
- Facilitate quarterly senior leadership team meetings, driving organizational focus on the departmental and shared priority initiatives that will have the greatest impact on our success and value creation
- Set up and monitor appropriate performance targets supporting the broader leadership team and ensuring alignment with overall strategic priorities
- Design and deploy internal systems and dashboards to track progress against key strategic initiatives
- Develop business cases for strategic priorities to drive decision making around clear business justifications
- Support the COO in continuous evaluation and evolution of the strategic direction of the organization
- Evaluation and improvement of key client-facing systems and processes, such as client intake, delivering a scalable, transparent, and world-class user experience for families and team members
- Standardization of clinician scheduling procedures and integration of technology solutions to drive efficiency and effectiveness of staffing and retainment of staff through consistent, predictable hours
- Development of workforce capacity planning and needs forecasting systems to coordinate talent acquisition efforts with areas of greatest need, considering all supply and demand drivers
Example initiatives you may lead would include:
Requirements:
- Ability to work across and effectively manage a wide range of stakeholders at all levels of the organization, with varied (clinical and non-clinical) backgrounds, as well as lead both internal and external stakeholders
- Ability to translate input and feedback from stakeholders into effective and scalable systems that balance elements of safety, quality, cost, and efficiency
- Experience leveraging technology (e.g., CRM systems, practice management software, scheduling software) to drive automation, efficiency, and consistency in business functions, includingthe identification, evaluation, selection, and implementation of new systems
- Demonstrated sound judgment and comfort in leading strategic,data-based decision making, project prioritization,and a strong orientation toward value creation
- Strong interpersonal and communication skills; ability to channel different points of view and build excellent relationships and credibility quickly, creating a team atmosphere while achieving key objectives
- Ability to influence and motivate others without authority as a collaborator, partner, and facilitator
- Excellence in enabling data analysis and performance/operation metrics monitoring for all stakeholders
- High level of internal motivation, driving a culture of accountability by example
- Strong decision making and problem-solving skills
- Ability to navigate complexity in fast-paced and rapidly changing environments
- Prior management experience with ability to formally and informally develop others as a strong people leader
- Prior C-Level exposure and familiarity working in a high-growth environment preferred
- Ideal candidate will highly value opportunity for professional growth and development and will have demonstrated ability to leave marked and lasting impact on organizations they’ve worked with in the past
Education:
Bachelor's degree in business administration or related field required; Master’s degree/MBA/MHA preferred
Certifications in Project Management, Change Management, Lean / Six Sigma, Kanban, Agile, or Scrum methodologies a plus
Location: Our corporate headquarters is located in the Raleigh-Durham, NC area. The ideal candidate is local to this area, however there is flexibility for a remote/hybrid structure as well.
