Scheduling Coordinator
North Carolina
North Carolina – Operations /
Full-Time /
Remote
Kind Behavioral Health (KBH) is a leading provider of Applied Behavior Analysis (ABA) services, dedicated to improving the lives of children with autism spectrum disorder (ASD). Our mission is to deliver high-quality, individualized treatment that fosters independence, enhances quality of life, and produces exceptional clinical outcomes. At KBH, we embrace a culture where we THINK BIG, HAVE FUN, DO GOOD, and BE KIND.
About the Role:
As a rapidly growing organization, we are looking for a Scheduling Coordinator full-time (typically 8am-5pm ET schedule, with flex to occasionally offer coverage for a 6am-3pm schedule when needed) to manage client and provider rescheduling needs, which helps optimize the utilization of our clinician availability. The Scheduling Coordinator will ensure accurate usage of billable and non-billable codes, identify trends with clinician and family cancellations, and optimize meeting the medical recommendation of service hours through proactive rescheduling. The ideal candidate will be detail oriented and confident in navigating time-sensitive conversations with current families and clinicians to ensure the continuity of client care through same day and future rescheduling across multiple locations.
Responsibilities - Scheduling
- Input client and staff scheduling changes with high attention to detail to ensure data integrity
- Oversee staffing substitutions, enabling clinicians to cover open staffing needs upon call-outs, and arranging for timely replacement of clinicians where appropriate
- Assist with same-day call-out processes as needed to ensure coverage and minimize service disruptions. On such days when a team member is out of the office (e.g., PTO), your hours would shift from 6am-3pm ET that day.
Responsibilities - Data Input & Management
- CentralReach practice management software, across all clinical service locations
- Oversee and manage the input and tracking of all hourly clinicians’ availability and service schedules
- Review terminated and on-leave employees and update CR calendars as appropriate
- Support payroll functions by stewarding timely CentralReach (CR) conversions and completing timesheet audits
- Audit CR code and PTO usage to ensure accurate payroll processing and utilization tracking.
Responsibilities - Communication & Interpersonal Skills
- Provide a superior experience for all stakeholders with kind, timely, and clear communication across all channels
Responsibilities - Process Optimization
- Steward new processes overseen by Scheduling, partnering with team members to execute innovative scheduling and time off best practices
Essential Skills:
- Maintain positive relationships with all current and prospective clients, clinical staff, and other stakeholders
- Listens well; clearly and articulately communicates a broad range of ideas, simple or complex, in both written and verbal communication
- Highly organized, structured thinker who is detail-oriented and solution-focused
- Outstanding communicator with high EQ – ability to navigate challenging conversations with team members with urgency
- Proactive and self-starter, with ability to multi-task across multiple projects in parallel
- Ability to work independently and in a fast-paced environment with a solution-oriented mindset
- Maintain client privacy and confidentiality as appropriate, per HIPAA guidelines
- Proficiency with CentralReach, Microsoft Office (Microsoft Word, Excel, Outlook, Teams)
Role Qualifications:
- Preferred Bachelor’s degree
- Desired familiarity working with clients and providers in a healthcare setting
- Familiarity with ABA and Autism services, and/or CentralReach platform highly preferred
- Proficiency with scheduling in CentralReach and using Microsoft Office
Kind Behavioral Health (KBH) is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
