Regional Director of Operations
Raleigh, North Carolina
North Carolina – Operations /
Full-Time /
Hybrid
Kind Behavioral Health is a leading provider of Applied Behavior Analysis services, dedicated to improving the lives of children with Autism Spectrum Disorder. We provide life-changing treatment to children with ASD, providing outstanding quality care, and delivering exceptional clinical outcomes, in an environment in which all are encouraged to think big, have fun, do good, and be kind.
We are looking for a Regional Director of Operations who will be instrumental in the growth and development of team members, culture, and footprint. The Regional Director of Operations will be a critical member of our leadership team, reporting directly to the COO, and will be a valued strategic partner, working closely with the Senior Leadership Team in delivering world-class operational excellence and executing our growth plan. The Regional Director of Operations will also be a strong people leader who is able to gain the trust of others through 1:1 mentorship and group dissemination of information.
Roles/Responsibilities:
- Responsible for professional development, coaching, training, and growth of Clinic Directors within the region, as well as hiring to expand the team as we scale.
- Oversee all regional support functions across areas of client intake, authorizations, scheduling, and local clinic operations across a growing, multi-facility clinical base.
- Instrumental in developing and maintaining a culture of transparency, collaboration, feedback, and excellence. Your role will ensure a positive and productive work environment for all team members, fostering a sense of inspiration and commitment.
- Frequently visit clinic locations to foster culture, inform potential process improvements and resource/support needs, regularly seek feedback and input from team members.
- Maintain full P&L responsibility for existing clinics and new clinics during their ramp to maturity.
- Manage organization to best-in-class performance across KPI’s in areas of service delivery, quality, client satisfaction, employee satisfaction/retention, team utilization, treatment utilization, profitability, and compliance.
- Oversee the operational launch of new clinics, ensuring client and clinician readiness in newly launched markets – This will require an ability and willingness to both project-manage others and own individual workstreams.
- Leverage available business intelligence data to drive impact and value across the organization.
- Assess the potential value of new initiatives and accurately project operational needs to deliver on such initiatives.
Requirements:
- 5+ years of operations leadership or administration in a for-profit healthcare services setting
- Multi-facility healthcare background required; ABA or behavioral health experience preferred
- Prior C-Level exposure and familiarity working in a high-growth environment preferred
- Thorough understanding of operational value drivers in a third-party reimbursed healthcare services environment
- Proven ability to lead a team of clinicians and non-clinicians through a period of rapid organizational growth.
- Self-motivated leader, with the ability to operate independently to drive results in a fast-paced environment.
- Ability and desire to excel in both the development of long-term strategic vision, and daily operational execution
- Demonstrated ability to attract, develop, and retain top talent
- Data-based decision-maker, driving recommendations through methodical analysis over gut/feel
- Demonstrated sound judgment and comfort in leading strategic decision-making as well as a financial and human capital allocation for an organization
- Unrelenting customer-focused mindset with demonstrated delivery of world-class customer experience
- Unwavering dedication to learning, professional growth, and development as a priority throughout career
- Bachelor’s degree required; Master’s degree preferred
- Familiarity with ABA and Autism services, and/or CentralReach platform are a plus
Location:
- Our preferred candidate is located in, or willing to relocate to, the Raleigh-Durham area of North Carolina, and is able to frequently visit local clinics.
About KBH:
- Kind Behavioral Health is committed to providing the highest quality of care by utilizing the empirical science of behavior in order to make data-based decisions to deliver remarkable outcomes and exceed client expectations. We have a strong focus on teaching functional communication and the life skills necessary to lead autonomous, fulfilling lives. Our love of science and our passion for serving special needs populations keep us motivated for constant improvement and the pursuit of excellence. At KBH, we recognize that our investment in our clinical team drives our client outcomes and we have created a culture of learning, collaboration, and continued growth.
- KBH is committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity is more than a commitment at KBH - it is the foundation of what we do, adhering to the highest professional standards while creating an environment in which exceptional people (like you!) can think big, have fun, and do good.
Are you Interested?
We are looking forward to sharing our knowledge of Autism and Behavior Analysis with our new team members. If you are excited about this opportunity to learn and grow, apply to join the KBH family. We cannot wait to see the impact you will have on the children and families we serve!
